We're here to help

Check out our Help Centre for online support across a broad range of topics.

Contact us

Need to contact to us? You've come to the right place.

Popular banking tips

More banking support

Ways to get in touch

  • All phone enquiries

    Overseas? +61 2 9735 9111

    Phone enquiries are available 8am to 7pm weekdays, and 9am to 3pm Saturday.

    13 21 40

    Phone Banking
    24 hours a day, 7 days a week
    Overseas? +61 2 9735 9331

  • Online

    Submit an email enquiry.

  • Locations

    Our offices are open 9am to 5pm, weekdays.

        List of public holiday closures

Get in touch today.

Take the next step in your home loan journey.

Icon of a mobile banker talking

Talk to a Lending Specialist

We can visit you at home, call you on the phone, or speak to you on a video call.

Icon of a mouse

Apply Online

Complete an online application to fast track your home loan financing.

Got a Question?
Enquire Online

Common queries

Comments, compliments and complaints

We want to hear from you to ensure our products and services meet your expectations.

Learn more about the complaints process

Financial Hardship

We understand there are times when you may face financial difficulty. Find out what to do if you are facing financial difficulty.

Find out how we can help

Report a hoax email

Please call 13 12 21 8am to 7pm weekdays, or 9am to 3pm Saturday or email us immediately.


Deceased Estates

If you’ve recently suffered the loss of a family member or friend, we know it can be overwhelming and are here to help support you.

Learn more

Comprehensive Credit Reporting

If you have a credit product with us, it is important to understand what we report to credit agencies and how it impacts you. Visit our dedicated Comprehensive Credit Reporting page for more information on managing your credit score, accessing credit reports and much more.

Learn more