Banking Help

Banking questions

  1. How does Osko by BPAY work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  2. What is a one time password?

    A one-time password is a six digit number sent to your mobile phone via SMS or via a secu...

  3. How do I pay a bill using BPAY?

    You do not need to register to use BPAY®, all you need is your BPAY® Biller Code ...

  4. How secure is banking online?

    There are a number of ways that you are protected whilst using online banking. Some of th...

  5. I need technical assistance

    Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday. (AEST) Other...

  6. What browsers should I use for the website and online banking?

    To ensure you can take advantage of all the features available in internet banking, and t...

  7. How does PayID work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  8. How does online banking work?

    It is important you understand the key changes effective from, 5 November 2017. What's n...

  9. Do you have a mobile app?

    Yes we do! You can download the app from the Apple App Store or Google Play Store. Using ...

  10. How do I log in to internet banking?

    Registering for online banking If you became a member prior to 23 September 2013 you can ...

  11. I forgot my access code?

    If you have forgotten or misplaced your access code, please contact us or alternatively s...

  12. What happens if I do not tell you my Tax File Number?

    If your bank doesn't have your tax file number (TFN) it will withhold tax from your inter...

  13. Having problems with the mobile app on your iPhone?

    After updating to the latest version of our mobile app, you may be required to re-registe...

  14. What is the BSB?

    The BSB is 812-170. What is a BSB? - BSB stands for Bank State Branch. - The BSB is a s...

  15. How do I deposit cash?

    You can deposit cash a number of ways. Some local offices allow members to...

  16. RediATM update

    Important changes to the rediATM network Effective 1 February 2019, cardholders may no lo...

  17. How do I contact you from overseas?

    When you are overseas and need to contact us you can do so via the following ways: Call ...

  18. How do I change my PIN?

    You can change your PIN either by using our app, via internet banking, or visiting an off...

  19. What is the New Payments Platform?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  20. How do I change my personal details?

    The fastest way to change your personal details with us is to log in to online banking an...

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