Banking Help

Banking questions

  1. How does Osko by BPAY work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  2. What is a one time password?

    A one-time password is a six digit number sent to your mobile phone via SMS or via a secu...

  3. How do I pay a bill using BPAY?

    You do not need to register to use BPAY®, all you need is your BPAY® Biller Code ...

  4. How secure is banking online?

    There are a number of ways that you are protected whilst using online banking. Some of th...

  5. I need technical assistance

    Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday. (AEST) Other...

  6. What browsers should I use for the website and online banking?

    To ensure you can take advantage of all the features available in internet banking, and t...

  7. How does PayID work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  8. Do you have a mobile app?

    Yes we do! You can download the app from the Apple App Store or Google Play Store. Using ...

  9. What if I am having difficulty with internet banking?

    Why can't I log in to internet banking? Try these troubleshooting tips: Check you ar...

  10. Getting started with internet banking

    Registering for online banking If you became a member prior to 23 September 2013 you can ...

  11. I forgot my access code?

    An access code is your password to internet banking. You can change your access code in i...

  12. What happens if I do not tell you my Tax File Number?

    If your bank doesn't have your tax file number (TFN) it will withhold tax from your inter...

  13. Having problems with the Mobile App?

    You may be required to re-register your account after you update to the latest version of...

  14. What is the BSB?

    The BSB is 812-170. What is a BSB? - BSB stands for Bank State Branch. - The BSB is a s...

  15. How do I deposit cash?

    You can deposit cash a number of ways. Some local offices allow members to...

  16. RediATM update

    Important changes to the rediATM network Effective 1 February 2019, cardholders may no lo...

  17. How do I change my card PIN?

    Change your card PIN using Internet Banking or the Mobile App. Change PIN in Internet Ba...

  18. Do cards transfer to a new phone?

    Cards do not transfer if you purchase a new phone and are wanting to move cards across to...

  19. What is the New Payments Platform?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  20. How do I change my personal details?

    Update your contact details in Internet Banking. Step 1: Log in to Internet Banking. S...

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