Banking Help

Banking questions

1. How does Osko by BPAY work?

   FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more

2. What is a one time password?

   A one-time password (OTP) is a six digit number sent to your mobile phone via SMS or via ... read more

3. Generate an up-to-date Transaction History listing

   Follow these simple steps to generate a current Transaction History listing on your accou... read more

4. How do I pay a bill using BPAY?

   You do not need to register to use BPAY®, all you need is your BPAY® Biller Code ... read more

5. Can I access your website and Internet Banking using Windows 7?

   Microsoft officially ended all support for the Windows 7 operating system, including tech... read more

6. How do I setup a future payment?

   Create a future payment Internet Banking Internet Banking gives you the option to set up ... read more

7. How secure is banking online?

   There are a number of ways that you are protected whilst using online banking. Some of th... read more

8. I need technical assistance

   Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday. (AEST) Other... read more

9. What browsers should I use for the website and online banking?

   For the best online banking experience and security features, we recommend using one of t... read more

10. How does PayID work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more

11. Do you have a mobile app?

    Yes we do! You can download the app from the Apple App Store or Google Play Store. Using ... read more

12. What if I am having difficulty with internet banking?

    Why can't I log in to internet banking? Try these troubleshooting tips: Check you ar... read more

13. How do I transfer my money?

    You can transfer funds using Internet Banking and the Mobile App. Transfer in Internet Ba... read more

14. Getting started with internet banking

    Registering for online banking If you became a member prior to 23 September 2013 you can ... read more

15. How do I improve the privacy settings when receiving an SMS?

    We recommend improving your privacy settings when you receive an SMS while your device is... read more

16. I forgot my Access Code

    An access code is your password to Internet Banking. You can reset a forgotten Access Cod... read more

17. What happens if I do not tell you my Tax File Number?

    If your bank doesn't have your tax file number (TFN) it will withhold tax from your inter... read more

18. Having problems with the Mobile App?

    You may be required to re-register your account after you update to the latest version of... read more

19. What is the BSB?

    The BSB is 812-170. What is a BSB? - BSB stands for Bank State Branch. - The BSB is a s... read more

20. How do I deposit cash?

    You can deposit cash a number of ways. Some local offices allow members to make cash... read more

21. RediATM update

    Important changes to the rediATM network Effective 1 February 2019, cardholders may no lo... read more

22. How do I change my card PIN?

    Change your card PIN using Internet Banking or the Mobile App. Change PIN in Internet Ba... read more

23. Do cards transfer to a new phone?

    Cards do not transfer if you purchase a new phone and are wanting to move cards across to... read more

24. What is the New Payments Platform?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more

25. How do I change my personal details?

    Update your contact details in Internet Banking. Step 1: Log in to Internet Banking. S... read more