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How does Osko by BPAY work?
FAQs
Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more
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What is a one time password?
A one-time password (OTP) is a six digit number sent to your mobile phone via SMS or via ... read more
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How do I pay a bill using BPAY?
You do not need to register to use BPAY®, all you need is your BPAY® Biller Code ... read more
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Can I access your website and Internet Banking using Windows 7?
Microsoft officially ended all support for the Windows 7 operating system, including tech... read more
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How secure is banking online?
There are a number of ways that you are protected whilst using online banking. Some of th... read more
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I need technical assistance
Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday. (AEST)
Other... read more
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What browsers should I use for the website and online banking?
For the best online banking experience and security features, we recommend using one of t... read more
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How does PayID work?
FAQs
Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more
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Do you have a mobile app?
Yes we do! You can download the app from the Apple App Store or Google Play Store.
Using ... read more
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What if I am having difficulty with internet banking?
Why can't I log in to internet banking?
Try these troubleshooting tips:
Check you ar... read more
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How do I transfer my money?
You can transfer funds using Internet Banking and the Mobile App.
Transfer in Internet Ba... read more
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Getting started with internet banking
Registering for online banking
If you became a member prior to 23 September 2013 you can ... read more
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I forgot my Access Code
An access code is your password to Internet Banking. You can reset a forgotten Access Cod... read more
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What happens if I do not tell you my Tax File Number?
If your bank doesn't have your tax file number (TFN) it will withhold tax from your inter... read more
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Having problems with the Mobile App?
You may be required to re-register your account after you update to the latest version of... read more
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What is the BSB?
The BSB is 812-170.
What is a BSB?
- BSB stands for Bank State Branch.
- The BSB is a s... read more
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How do I deposit cash?
You can deposit cash a number of ways.
Some local offices allow members to make cash... read more
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RediATM update
Important changes to the rediATM network
Effective 1 February 2019, cardholders may no lo... read more
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How do I change my card PIN?
Change your card PIN using Internet Banking or the Mobile App.
Change PIN in Internet Ba... read more
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Do cards transfer to a new phone?
Cards do not transfer if you purchase a new phone and are wanting to move cards across to... read more
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What is the New Payments Platform?
FAQs
Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more
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How do I change my personal details?
Update your contact details in Internet Banking.
Step 1: Log in to Internet Banking.
S... read more