Banking Help

Banking questions

1. How does Osko by BPAY work?

   FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more

2. What is a one time password?

   A one-time password is a six digit number sent to your mobile phone via SMS or via a secu... read more

3. How do I pay a bill using BPAY?

   You do not need to register to use BPAY®, all you need is your BPAY® Biller Code ... read more

4. How secure is banking online?

   There are a number of ways that you are protected whilst using online banking. Some of th... read more

5. I need technical assistance

   Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday. (AEST) Other... read more

6. What browsers should I use for the website and online banking?

   To ensure you can take advantage of all the features available in internet banking, and t... read more

7. How does PayID work?

   FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more

8. How does online banking work?

   It is important you understand the key changes effective from, 5 November 2017. What's n... read more

9. Do you have a mobile app?

   Yes we do! You can download the app from the Apple App Store or Google Play Store. Using ... read more

10. How do I log in to internet banking?

    Registering for online banking If you became a member prior to 23 September 2013 you can ... read more

11. I forgot my access code?

    If you have forgotten or misplaced your access code, please contact us or alternatively s... read more

12. What happens if I do not tell you my Tax File Number?

    If your bank doesn't have your tax file number (TFN) it will withhold tax from your inter... read more

13. Having problems with the mobile app on your iPhone?

    After updating to the latest version of our mobile app, you may be required to re-registe... read more

14. What is the BSB?

    The BSB is 812-170. What is a BSB? - BSB stands for Bank State Branch. - The BSB is a s... read more

15. How do I deposit cash?

    You can deposit cash a number of ways. Some local offices allow members to... read more

16. RediATM update

    Important changes to the rediATM network Effective 1 February 2019, cardholders may no lo... read more

17. How do I contact you from overseas?

    When you are overseas and need to contact us you can do so via the following ways: Call ... read more

18. How do I change my PIN?

    You can change your PIN either by using our app, via internet banking, or visiting an off... read more

19. What is the New Payments Platform?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more

20. How do I change my personal details?

    The fastest way to change your personal details with us is to log in to online banking an... read more