Banking Help

Banking questions

1. How does Osko by BPAY work?

   FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more

2. What is a one time password?

   A one-time password is a six digit number sent to your mobile phone via SMS or via a secu... read more

3. How do I pay a bill using BPAY?

   You do not need to register to use BPAY®, all you need is your BPAY® Biller Code ... read more

4. How secure is banking online?

   There are a number of ways that you are protected whilst using online banking. Some of th... read more

5. I need technical assistance

   Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday. (AEST) Other... read more

6. What browsers should I use for the website and online banking?

   To ensure you can take advantage of all the features available in internet banking, and t... read more

7. How does PayID work?

   FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more

8. Do you have a mobile app?

   Yes we do! You can download the app from the Apple App Store or Google Play Store. Using ... read more

9. What if I am having difficulty with internet banking?

   Why can't I log in to internet banking? Try these troubleshooting tips: Check you ar... read more

10. Getting started with internet banking

    Registering for online banking If you became a member prior to 23 September 2013 you can ... read more

11. I forgot my access code?

    An access code is your password to internet banking. You can change your access code in i... read more

12. What happens if I do not tell you my Tax File Number?

    If your bank doesn't have your tax file number (TFN) it will withhold tax from your inter... read more

13. Having problems with the mobile app?

    iPhone only After updating to the latest version of our mobile app, you may be required t... read more

14. What is the BSB?

    The BSB is 812-170. What is a BSB? - BSB stands for Bank State Branch. - The BSB is a s... read more

15. How do I deposit cash?

    You can deposit cash a number of ways. Some local offices allow members to... read more

16. RediATM update

    Important changes to the rediATM network Effective 1 February 2019, cardholders may no lo... read more

17. How do I change my card PIN?

    You can change your card PIN either by using our app, via internet banking, or visiting a... read more

18. Do cards transfer to a new phone?

    Cards do not transfer if you purchase a new phone and are wanting to move cards across to... read more

19. What is the New Payments Platform?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more

20. How do I change my personal details?

    The fastest way to change your personal details with us is to log in to online banking an... read more