Help Centre Have a question? Search across topics or enter in keywords below. Looking for our BSB number? Look no further, it's 812-170. Call 13 12 21 Phone us Breadcrumbs Teachers Mutual Bank Help Centre Help Centre Hi, how can we help? This is the label? Submit help search Common questions RediATM update Having problems with the mobile app? What if I am having difficulty with internet banking? Are there any system updates or planned maintenance? Getting started with internet banking How do I change my card PIN? What browsers should I use for the website and online banking? How do I check my balance? What is the New Payments Platform? What is my daily transfer limit for Internet Banking? How do I activate my card? Can I get an insurance quote? Tips for tax time View all Popular questions Browse Categories Accounts FAQs How does a Direct Debit work? How long does a cheque take to clear? How can people transfer funds to me? How do I close an account? How do I receive my bank statements? View all accounts questions Banking FAQs Do you have a mobile app? Do cards transfer to a new phone? Having problems with the mobile app? What if I am having difficulty with internet banking? How do I change my personal details? View all banking questions Cards FAQs How can I control my cards in the Mobile App? How do I activate my card? How does Google Pay work Visa debit card essentials Credit card essentials View all cards questions Home loan FAQs Can someone come out to see me about a home loan? How can I redraw from my loan? How do I apply for an owner occupied home loan? How does a Fixed Rate Home Loan work? What are your home loan interest rates? View all home loan questions Other ways we can help FAQs Are there any system updates or planned maintenance? I want a school planner Public holidays What if I do not live near an office? Can someone come out to my school explain your services? View all other ways we can help questions Travel FAQs Do you offer Travel agent services? How do I send money or receive money overseas? Notify us of your international travel plans How do I contact you from overseas? Can't find what you are looking for? Ouch! If you can't find it on our site, drop us a line and we will be in touch. Drop us a line Back to top.