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How do I open a Term Deposit?
You can open a new Term Deposit via Internet Banking. An Online Term Deposit can be opene... read more
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How do I check my balance?
There are a number of ways to check your account balance.
Internet Banking
Step 1: Click ... read more
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What is your SWIFT code?
You may receive money from overseas using Cuscal's service. Cuscal will not accept funds ... read more
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What is my daily transfer limit for Internet Banking?
The daily transfer limit in Internet Banking is $5,000 by default, which applies to all p... read more
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How do I authorise another person to access my account?
What are authorities?
There may be a need for you to give account access to someone you t... read more
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How do I make payment with multiple signatories?
We’ve improved the way you can make payments from accounts that are 2 or more to sign. Yo... read more
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How do I close my membership?
We’ll be sad to see you go, but if you wish to close all of your accounts you can d... read more
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How do I close an account?
If you’d like to close your savings or transaction account/s please complete the Cl... read more
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How do I switch my accounts to you?
If the thought of switching banks gives you a headache, we’ve got great news. At Te... read more
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Where can I find information on Deceased Estates?
How do I notify the bank of the death of a loved one?
To see the steps on how to notify t... read more
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How long does a cheque take to clear?
The clearance times will vary, depending on the channel used:
For cheques depos... read more
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Tips for tax time
Prepare your documents for tax time with the help of Internet Banking. You can find the f... read more
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How do term deposits work?
Learn more about how to apply for a term deposit, how to transfer funds and what happens ... read more
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How do I receive my bank statements?
We prefer to communicate with you electronically. Our Terms and Conditions stipulate that... read more
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What is the financial claims scheme?
The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protec... read more
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How can I change my name on my account?
If you need to change your name, you can do so in one of the following ways:
By email: em... read more
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How does a Direct Debit work?
What is a Direct Debit?
It is a payment method that we offer our members to pay a third p... read more
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What foreign tax details does the bank require?
Australia has committed to two global standards on the automatic exchange of financial ac... read more
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How can people transfer funds to me?
Osko by BPAY and a PayID
You can use a PayID to receive payments with something simple li... read more