Accounts Help

Accounts questions

  1. How do I check my balance?

    There are a number of ways to check your account balance. Phone banking Call us via phone...

  2. What is your SWIFT code?

    You may receive money from overseas using CUSCAL’s service. CUSCAL will not accept ...

  3. What is my daily transfer limit?

    By default the daily transfer limit is $5,000 which applies to all payments and transfer ...

  4. How do I close an account?

    Complete our Close savings account form and return to us...

  5. How do I switch my accounts to you?

    If the thought of switching banks gives you a headache, we’ve got great news. At Te...

  6. How long does a cheque take to clear?

    The clearance times will vary, depending on the channel used: For cheques depos...

  7. Tips for tax time

    As the end of financial year approaches, it is a perfect opportunity to think about prepa...

  8. How do term deposits work?

    Find out how to apply for a term deposit, how to transfer funds and what happens at matur...

  9. How can I receive my bank statements?

    You have the flexibility to choose how you receive your bank statements 1. Log in to onli...

  10. What is the financial claims scheme?

    The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protec...

  11. How does a Direct Debit work?

    What is a Direct Debit? It is a payment method that we offer our members to pay a third p...

  12. How can people transfer funds to me?

    Osko by BPAY and a PayID You can use a PayID to receive payments with something simple li...

Load more questions