Accounts Help

Accounts questions

1. How do I open a Term Deposit?

   You can open a new Term Deposit via Internet Banking. An Online Term Deposit can be opene... read more

2. How do I check my balance?

   There are a number of ways to check your account balance. Internet Banking Step 1: Click ... read more

3. What is your SWIFT code?

   You may receive money from overseas using Cuscal's service. Cuscal will not accept funds ... read more

4. What is my daily transfer limit for Internet Banking?

   The daily transfer limit in Internet Banking is $5,000 by default, which applies to all p... read more

5. How do I make payment with multiple signatories?

   We’ve improved the way you can make payments from accounts that are 2 or more to sign. Yo... read more

6. How do I close an account?

   Complete our Close savings account form and return to us... read more

7. How do I switch my accounts to you?

   If the thought of switching banks gives you a headache, we’ve got great news. At Te... read more

8. How long does a cheque take to clear?

   The clearance times will vary, depending on the channel used: For cheques depos... read more

9. Tips for tax time

   Prepare your documents for tax time with the help of Internet Banking. You can find the f... read more

10. How do term deposits work?

    Learn more about how to apply for a term deposit, how to transfer funds and what happens ... read more

11. How do I receive my bank statements?

    We prefer to communicate with you electronically. Our Terms and Conditions provide that y... read more

12. What is the financial claims scheme?

    The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protec... read more

13. How does a Direct Debit work?

    What is a Direct Debit? It is a payment method that we offer our members to pay a third p... read more

14. How can people transfer funds to me?

    Osko by BPAY and a PayID You can use a PayID to receive payments with something simple li... read more