Accounts Help

Accounts questions

  1. How do I check my balance?

    There are a number of ways to check your account balance. Phone banking Call us via phone...

  2. What is your SWIFT code?

    You may receive money from overseas using CUSCAL’s service. CUSCAL will not accept ...

  3. What is my daily transfer limit for Internet Banking?

    The daily transfer limit in Internet Banking is $5,000 by default, which applies to all p...

  4. How do I close an account?

    Complete our Close savings account form and return to us...

  5. How do I switch my accounts to you?

    If the thought of switching banks gives you a headache, we’ve got great news. At Te...

  6. How long does a cheque take to clear?

    The clearance times will vary, depending on the channel used: For cheques depos...

  7. Tips for tax time

    Prepare your documents for tax time with the help of Internet Banking. You can find the f...

  8. How do term deposits work?

    Find out how to apply for a term deposit, how to transfer funds and what happens at matur...

  9. How do I receive my bank statements?

    We prefer to communicate with you electronically. Our Terms and Conditions provide that y...

  10. What is the financial claims scheme?

    The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protec...

  11. How does a Direct Debit work?

    What is a Direct Debit? It is a payment method that we offer our members to pay a third p...

  12. How can people transfer funds to me?

    Osko by BPAY and a PayID You can use a PayID to receive payments with something simple li...

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