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Contact us for support and assistance or search our popular enquiries.

Contact

Need to contact to us? You've come to the right place.

  • All phone enquiries

    13 12 21

    Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday.

    Our offices are open Monday to Friday from 9am to 5pm.

  • Phone banking

    13 21 40

    24 hours a day, 7 days a week

  • Online

    Email us

  • Popular questions

    Help Centre
Contact us from overseas

Contact us from overseas 

Be sure to dial the international prefix (exit code) for the country you are in.

Our Locations

 

Visit us at one of our locations. Teachers Mutual Bank offices are open 9am to 5pm, weekdays.

 

Popular Enquiries

Ask an expert

Talk to us when it suits you.

  • We come to you

    Find your local mobile lender

    We know life gets busy. So when you don't have time to drop into your local office, you can contact one of our mobile lenders. From buying your first home to upgrading or refinancing, our experts are on call to help you find the home loan that's right for you.

    Please note: Mobile lenders are not available in all areas. To find out if we service your area, simply enter your postcode above.

  • Organise a school visit

    We understand a teachers time is precious, which is why we offer you the convenience of a range of banking services that come to you, at a time that is convenient to you and your colleagues. 

    Everyday Banking

    Whether you are wishing to kick start your savings or find out more about joining Teachers Mutual Bank, our experts can visit you and your colleagues, at your school or at a time that suits you. Enter your postcode below to find your local Business Relationship Manager (BRM).

    Find your local BRM

    Our Business Relationship Managers can visit you to assist with your banking needs.

  • Events

    Find out what's on in your area.

    Learn more

Comments, compliments and complaints

We value your comments, compliments and complaints to enable us to enhance our service delivery. Please direct these through our online feedback form or contact us via any preferred channel.

Find out more about our complaints process

Financial Hardship

At Teachers Mutual Bank we understand there are times when you may face financial difficulty due to unemployment, relationship breakdown, illness, unfortunate financial choices or anything else life may throw at you. If you are experiencing financial stress, the best thing you can do is take action. If you do nothing, the problems are not going to go away and will probably get worse.

Learn more

Report a hoax email

If you have received a hoax email, please call 13 12 21 8am to 7pm, weekdays or 9am to 3pm, Saturday or email immediately.

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