Make the switch to online statements1

More protection, free of charge and right at your fingertips whenever you need them. Isn't it time you went paperless?

Switching to online statements has never been easier

Make the switch to online statements and go into the draw to win a $200 gift voucher*. Online statements are convenient, clutter free and safer.

Online statements are super-convenient, clutter-free and environmentally-friendly, and they can be safer too. Making the switch to online statements can help protect you from the risks of identity crime that comes with having sensitive financial information delivered by mail.

Check your email address and phone number with us is up to date

You can provide us with your email address and mobile number through Internet Banking.

Here are the steps to follow:

  1. Go to My settings menu.
  2. Select Update contact details.
  3. You will be required to enter a One Time Password. Select the Get SMS button and a One Time Password will be sent to your mobile. Alternatively if you have a security token on your account, press the button on the front of the token and a One Time Password will be displayed.
  4. Enter the One Time Password in the required field and select OK.
  5. Enter your email address and/or mobile number in the relevant field and select Update Details.

When a new online statement is ready to view, you will be notified via email or sms.

Log into Internet Banking

To change your statement preference, you need to log into Internet Banking.

Good news! You were setup with Internet Banking when you joined the Bank but you need to activate it to use it.

  1. Simply click on the Internet Banking button at the top right corner of your screen.
  2. Log in to Internet Banking with your access code as you normally do.
  3. If you’ve forgotten your access code, you can reset it at any time.

If you need help to get started with Internet Banking, contact us.

How to switch your statement preference within Internet Banking

Switching is quick and easy!

You can switch your bank statement and notification preferences from paper to online anytime, any day through Internet Banking.

For a simple step by step guide, follow these 5 steps to change your preferences to online statements.

  1. Go to the Account Activity menu
  2. Select Communication preferences
  3. Select the statement type
  4. Select Electronic
  5. Click Submit.

We’ve also created a document you can download that walks you through how to switch your statement preference from paper to electronic.

Download now

Once you have changed your statement preference, this video will help you access and download your online statements.

Why switch?

There are so many reasons to switch to online statements! Going paperless is more secure and convenient, plus it’s a great choice for the environment too.

Convenient

Log into Internet Banking to see your online statements. Anytime, anywhere. You’ll also receive a text or email to let you know when your online statements are ready to view.

Clutter free

No more shoe boxes, document shredders or misplacing statements at tax time. 7 years of statements in one central place when you need them.

Protected

Stored securely within our Internet Banking platform, reducing your exposure to identity crime.

Environmentally friendly

Help make the planet greener by reducing paper production.

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