How do I check my balance?

How do I check my balance?

There are a number of ways to check your account balance.

Internet Banking

Step 1: Click on the button to log in to Internet Banking.

Step 2: Log in to see a list of your accounts and the current balance.

Step 3: Select an account to see your most recent transactions.


Mobile App

Step 1: Log in to the app. You will see a list of your accounts and their balance.

Learn how to make a transfer


You can also receive balances by SMS.

To get started, you need to register – you can do this within internet banking or by completing an Phone banking services request. Once registered you simply text the word ‘BAL’ to 0417 13 12 21 and a free text message will be sent to your mobile.

To request balances for any of your other accounts simply add the account type as outlined below:

‘BAL (space) S2’ ‘BAL (space) I10’ ‘BAL (space) L22’


At an ATM

There are now over 10,000 ATMs across Australia where you can access cash without charge.

Phone banking

Call us via phone banking on 13 21 40 - available 24/7. Then key in your member number followed by a hash (#). Then key in your telephone access code followed by a hash (#). Your account balances will be automatically advised.