How do I authorise another person to access my account?

How do I authorise another person to access my account?

What are authorities?

There may be a need for you to give account access to someone you trust to manage your financial affairs on your behalf, or you may be helping a loved one who is no longer capable of making their own financial decisions. When this happens you will need to consider which authority option is right for you and your circumstances.

What is Third Party authority to operate?

There may be circumstances in which you wish to grant authority to someone you trust to access your savings and transaction accounts. A third party authority to operate can access your savings and transaction accounts, but not lending products, credit cards and/or term deposits.

In Person: To set up a third party authority to operate you can visit one of our branches along with the person/s you want to nominate and complete the Third Party Authority to Operate Form.

We will need to identify you as the account holder and the person/s you want to nominate before providing account access so please ensure you all bring proof of identity with you to the branch (eg. driver’s licence, passport)

By mail: You can also mail the completed Third Party Authority to Operate form signed by both the account holder and the third party. If unknown to the bank, the nominated third party must also provide certified identification along with a completed Certify Identity Form.

Either the account holder or the authorised person may cancel the authority at any time by advising us.

Please refer to our Conditions of Use for further information.

What is Power of Attorney?

A Power of Attorney is a formal document that allows someone to make legally binding financial decisions on your behalf. There are two types of power of attorney, General power of attorney and Enduring power of attorney. 

A general power of attorney allows an appointed person authority to manage financial and legal decisions on your behalf while you have the ability to make your own decisions. An enduring power of attorney continues to operate if you become legally incapacitated and are unable to manage your affairs.

A Power of Attorney can be  lodged with us by either the account holder or the nominated attorney/s:

In Person: You can lodge a Power of Attorney at a branch by bringing in the original or certified copy of the document and completing the Power of Attorney Notification Form.

We will need to identify you as the account holder and the nominated attorney before providing account access so please ensure you all bring proof of identity with you to the branch (e.g. driver’s licence, passport)

By mail: You can also mail a certified copy of the Power of Attorney document along with a completed Power of Attorney Notification Form signed by both the account holder and the attorney. If the account holder is unable to sign, a current letter from a doctor or carer facility is required. If unknown to the bank, the nominated  attorney must also provide certified identification along with a completed Certify Identity Form.

A power of attorney can be set up on all accounts including transaction and saving accounts, term deposits, loans and credit cards and be provided with visa debit card and online banking access.

What is a Financial Management Order?

An application for a financial management order is usually made when there is a genuine concern that someone is no longer able to manage their own financial affairs. A Financial Management Order is a legal decision and can only be made by a Court or tribunal.

A financial management order can be lodged at a branch by completing the Financial Management Order Form. The original or certified copy of the Financial Management Order and Directions and Authorities document (NSW only), or the equivalent from another State or Territory, must be produced.

Note lodging a financial management order will revoke any existing third party authority or power of attorney the account holder has previously authorised.

How do I cancel an authority on an account?

You or your nominated person with a given Authority-to-operate your bank account can cancel an authority to operate by completing the Authority to Operate/Power of Attorney Cancellation form and emailing to us at [email protected] or providing the completed form at one of our branches. You can also call our general enquiries number to verbally make this request.