Controlling cards in the Mobile App

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You can change your card PIN, temporarily block your card, and stop a card and report it as lost or stolen using the Mobile App.

You can change your card PIN anytime via the Mobile App. You can even change your card PIN if you can’t recall your existing PIN.

Step 1: Log in to the Mobile App.

Step 2: Select ‘Cards’ menu at the bottom of the screen.

Step 3: Select ‘Change PIN’.

Step 4: Enter your existing (old) PIN or tick the 'I don't know my PIN' checkbox.

Step 5: Enter a new 4-digit PIN number and confirm.

Step 6: Select ‘Update’.

If you’ve misplaced your card but don’t want to cancel it, block it temporarily using the Mobile App.

Step 1: Log in to the Mobile App using your app 4-digit passcode.

Step 2: Select ‘Cards’ menu at the bottom of the screen.

Step 3: Select ‘Block card’ from the list of options.

Step 4: Slide the toggle to the right. Once select ‘Update’, no transactions will be able to be made on that card.

If you find your misplaced card, unblock it in the Mobile App by following the same steps.

Step 1: Log in to the Mobile App using your app 4-digit passcode.

Step 2: Select ‘Cards’ menu at the bottom of the screen.

Step 3: Select ‘Report lost or stolen card’.

Step 4: Select the appropriate option for your situation.

Step 5: Confirm to have card cancelled by selecting ‘OK’.

Note: a new card will be ordered for you. Refer to Fees and charges relating to replacement costs.

Alternatively, contact us locally or from overseas.