How can I control my cards in the Mobile App?

How can I control my cards in the Mobile Banking App?

You can change your card PIN, temporarily block your card, and stop a card and report it as lost or stolen using the Mobile App.

Change PIN

Change card PIN in Mobile Banking App

If you forget your pattern/PIN, you can reset it from the log in screen. To reset your pattern/PIN from the app:

Step 1: Log in to the Mobile Banking App.

Step 2: Tap on Forgot your Pattern or Forgot your PIN, which is below the field where you normally enter your details.

Step 3: You will need your Member Number and Access Code.

If you need further assistance, please contact us.

If you simply want to change your PIN or pattern but you haven’t forgotten it – perhaps you think it’s been compromised – you can do this within the app.

Step 1: From the menu, go to Settings and security

Step 2: Tap My settings

Step 3: Tap app log in – PIN, Pattern or Member Number.

Temporarily lock your card

You can put a temporary lock on your card from the Mobile Banking App.

Step 1: Tap on the card icon at the bottom of the screen, you will see ‘Lock card' in the middle of the screen.

Step 2: Swipe right to lock it and swipe left to unlock it. It's really that easy!

Stop a card and report it as lost or stolen

You can easily order a new card using the app.

Step 1: You should first make sure that your postal address is correct in the My Details section of the app.

Step 2: Tap Need help with your card?

Step 3: Tap one of the three options (damaged, stolen, lost)

You may be charged a small card replacement fee.