What is my Access Code?
Your Access Code is your password to Internet Banking. Use it whenever you log in.
What happens if I forget or lose my Access Code?
You can reset your Access Code online if you have an active Visa card linked to your account. Or you can contact us through web chat from 9am to 5pm (AEST/AEDT), weekdays.
How to reset your Access Code online
What is a one-time password?
Your one-time password (OTP) is a six-digit security code sent to you by SMS or generated by your security token.
Learn more about OTPs
When do I need an OTP?
You’ll need an OTP as an added security measure when you:
- change a card PIN
- add someone as a personal payee or update an existing payee
- transfer funds to a new or unregistered payee
- view or change your contact or account details
- change your online banking Access Code
And make other changes when you are banking.
We will prompt you when you will need an OTP at other times as well.
Do I need an OTP every time I make a change or pay someone new?
No. You only need one OTP to log in to an Internet Banking session. Once you log in, you can do multiple banking transactions, such as paying a bill or transferring money, during this single session.
I paid someone without saving them as a personal payee. Will I need an OTP to pay them next time?
Yes. Until you save them as a personal payee, you’ll need an OTP each time you pay them.