How do I receive my bank statements?
We prefer to communicate with you electronically. Our Terms and Conditions stipulate that your bank statements will be given to you electronically by making them available for you to view and download in Internet Banking.
We will notify you electronically (for example by email, SMS text message, message in Internet Banking, message in our Mobile Banking application) when we make a new statement of account available for you in Internet Banking.
How to switch to electronic statements
Step 1: Log in to Internet Banking by selecting the Internet Banking button on the top right corner of your screen. You were automatically setup for Internet Banking when you joined the Bank. If you’ve forgotten your access code, you can reset your access code via Internet Banking.
Step 2: Go to the Account Activity menu.
Step 3: Select Communication preferences.
Step 4: Select the statement type.
Step 5: Select Electronic.
Step 6: Click Submit.
There is no charge if you choose to receive your statements electronically.
How to access and download your online statements
Once you have changed your statement preference, this video will help you access and download your online statements. Online statements are referred to as electronic statements in our terms and conditions.
Alternative to online statements
You may elect to have your bank statements sent to you in paper form by post at any time by changing your communication preference in Internet Banking or by contacting us.
If you are a holder of a deposit product or you became a holder of a credit product on or after 1 November 2018, you can choose to receive your statement of account in paper form by post. If you make this selection a Paper Statement fee specified in the Fees and Charges brochure will be payable.
Please note if you make such a selection, you will also be taken to have elected to receive bank statements, notices and other communications and documents relating to ALL your existing deposit accounts and loan accounts, except your credit card account, in paper form by post.
The default frequency for statements is 6 monthly, please contact us if you would like to change your statement frequency to monthly.
If you have an alternative documentation request, do not have Internet Banking or are no longer a member and require a copy of a previous statement or transaction listing, please email us at [email protected] so we can assist you. Please refer to our Fees and Charges for further detail on associated fees.