Account resources

Conditions of use—Accounts and access

Fees and charges brochure

1. Internet and Mobile Banking

You should consider whether this service is appropriate for you before acquiring it. For additional information on security please refer to our Security Guide for electronic transactions available online. Access is subject to availability and maintenance. We test mobile banking to ensure compatibility with the majority of popular devices used by members but cannot guarantee that it will be compatible with all devices and operating systems. We do not charge you for accessing your accounts using your mobile. Internet data charges and call charges may be incurred through your mobile service provider – check with your Internet Service Provider or mobile phone service provider for more details. A 3G or Wi-Fi connection is needed for the mobile banking and map features.

2 Mobile Wallet

You should consider whether this service is appropriate for you before acquiring it. Terms and conditions apply to the use of Mobile Wallet and are available on our website. Access to the system is subject to availability and maintenance. We do not charge a fee to allow you to use your Visa card via your Mobile Wallet. Internet data charges may be incurred through your mobile service provider – check with your Internet Service Provider for more details.

*Temporary change to the limit on Visa payWave made without a PIN from $100 to $200 to reduce need for physical contact at payment terminals during COVID-19 crisis.