13 12 21
Phone enquiries are available 8am to 7pm, weekdays and
9am to 3pm, Saturday.
Our offices are open Monday to Friday from 9am to 5pm.
We are committed to safeguarding your personal details
Learn about the ways we protect you and how you can protect yourself against fraud and scams online.
Is there a transaction on your credit or debit card that you think might be incorrect? Or an issue with something you’ve purchased? Here's what to do.
We do our best to help with most enquiries but only the business can resolve:
Any pending transactions will need to be fully processed before we can help you raise a dispute. It generally takes 3 to 5 business days to process a transaction, although it can take up to 10 business days or longer.
For extra control and security over your account, or if you suspect fraud contact us immediately here.
You should ensure the following:
If you want to dispute a transaction, here's how to get in touch:
For card transactions, call us 24/7 on 1300 705 750 or +61 2 8299 9534 (reverse charges accepted) if you're overseas. Be sure to dial the international prefix (exit code) for the country you are in.