13 12 21
Phone enquiries are available 8am to 7pm, weekdays and
9am to 3pm, Saturday.
Our offices are open Monday to Friday from 9am to 5pm.
We are committed to safeguarding your personal details
Learn about the ways we protect you and how you can protect yourself against fraud and scams online.
There are plenty of things you can do to keep yourself in tiptop secure condition online. These include protecting yourself from viruses as well as strategies to keep your identity safe online. What you can do to ensure that your computer and online banking is secure.
Note: Internet Explorer recommends that you use the latest version of its browser. As of 12 January 2016, support by Microsoft will only be available for the most current version of Internet Explorer. Read more information on how this works here.
Find out about which browsers are compatible with internet banking
What to do if you suspect you have received a hoax email:
Below is an example of what a phishing or hoax email may look like. It is important to report phishing emails to us but make sure you never click on any links in the email:
These hoax emails appear as being sent from Teachers Mutual Bank and try to trap you into providing your personal information or get you to download a virus onto your computer. Teachers Mutual Bank will not contact you via email to ask you to provide or confirm personal information (e.g. credit card number, account number, internet banking access code and/or PIN).