13 12 21
Phone enquiries are available 8am to 7pm, weekdays and
9am to 3pm, Saturday.
Our offices are open Monday to Friday from 9am to 5pm.
We are committed to safeguarding your personal details
Learn about the ways we protect you and how you can protect yourself against fraud and scams online.
Be cautious when strangers offer to help you at the ATM, even if your card is stuck or you are experiencing difficulty with the transaction. Avoid ATMs which have messages or signs fixed to them indicating that the screen directions have been changed, especially if the message is posted over the card reader. Banks and other ATM owners will not put up messages directing you to specific ATMs, nor would they direct you to use an ATM which has been altered.
Do not write your PIN down or keep it in your wallet or purse and do not give it to anyone. If you think it may have been compromised, please contact us immediately.
Whether you want to reduce the number of PINs you have to remember or change your PIN for security reasons.
After completing your transaction, secure your card and cash immediately before exiting the ATM area.
Always protect your card by keeping it in a safe place. If your card is lost or stolen, contact us immediately.
When entering your PIN, shield the ATM keypad with your hand or body. Keep your transaction record so you can compare it to your monthly statement.
Report all crimes immediately to law enforcement officials, ATM owners and Teachers Mutual Bank.
If you need emergency assistance, call 000.
Always use ATMs in busy areas. Stay alert and do not accept assistance from anyone. Remember to remove your card from the machine.