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Phone enquiries are available 8am to 7pm, weekdays and
9am to 3pm, Saturday.
Our offices are open Monday to Friday from 9am to 5pm.
The Sustainability Policy is a substantial renewal of our commitment to sustainability—it has 70 itemised points, references 28 supporting policies, and is the basis for our 74 targets and 48 KPIs.
The policy outlines how we implement sustainability on a day-to-day basis through our policies, procedures and practices, and how we deliver on our responsibilities and commitments. It shows how we ping sustainability to life in our daily operations, our sustainable business practices along with our engagement with our members, our communities, our employees and our environment.
We strive for excellence in our sustainability practices and are committed to transparency in our approach. We use internationally recognised best practice frameworks to benchmark our performance. We aim to continually improve and will report annually on our progress.
Sustainability is and always has been an integral part of our business from the beginning. It is reflected in our Constitution, embedded in our Values and at the heart of our Mission Statement. For us, sustainability is simply the way we do business; it is built in, not bolted on.
We are 100% committed to doing what’s right – that’s extends from how we run our business and how we relate to members, to how we treat the environment. From employing skilled, ethical staff, through to delivering product innovations and helping the community, we’re absolutely focused on providing a better future for our members.