13 12 21
Phone enquiries are available 8am to 7pm, weekdays and
9am to 3pm, Saturday.
Our offices are open Monday to Friday from 9am to 5pm.
Better banking at your fingertips
Take our new mobile banking app* for a spin.
Our new and improved mobile banking app is here
These terms govern your use of the Teachers Mutual Bank app, together with the Conditions of use—Accounts and access and any other relevant terms and conditions governing your accounts.
You will need to be registered with Online Banking before being able to use the app. If you have not registered with Online Banking, call 13 12 21.
The Teachers Mutual Bank app can be installed and registered on up to 4 devices.
You can use the Teachers Mutual Bank app to view account balances, view transaction history, view pending transactions, schedule future payments, locate nearest branch and rediATM, confirm overseas travel, Biometric logon, passcode sign in, de-register device, quick balance, reorder accounts, show/hide accounts, transfer between accounts, pay anyone using BSB and account number, BPAY, report lost/stolen card, change card PIN, block/unblock card and reorder card with a compatible device.
Our online services may not always be available. We will endeavour to keep outages and down time to a minimum.
We may suspend or terminate your use of the app without notice at any time, for example, if we suspect unauthorised transactions have occurred or that the app is being misused.
Data charges may be charged by your internet service provider for using the app.
Payments are processed using the BSB and account number or PayID (for instance an email address, mobile phone number or ABN), without using the recipient's name. Please take care to enter the correct BSB and account number or PayID as you may not be able to recover a payment if it is credited to a mistaken account.
If you have the app installed on an iPhone or Android device that has face or fingerprint recognition available, you will be able to turn on biometric recognition access for the app. Turning on biometric recognition for the app means that you can access the app using face recognition or your fingerprint instead of your passcode.
You must not turn on biometric recognition access for the app if you have any face recognition or fingerprints stored on your device other than your own. If, after turning on biometric recognition, you allow other people to use their face recognition or fingerprints on your device, you must first turn off biometric recognition access for the app.
If you do allow anyone else’s face recognition or fingerprints to be stored on your device (despite this being against these terms):
Biometric recognition access for the app can only be turned on if it is available on your iPhone or Android device and has been enabled by you on your device. Biometric recognition is technology provided by respective devices and accordingly we are not responsible:
If you choose to use face or fingerprint recognition access for the app, you will still need your passcode and must set and protect your passcode in the manner outlined in these terms.
1. Teachers Mutual Bank passcode
a. You are required to set up a passcode for use with the app. Once registered, the 4-6 digit passcode can be used to access the app.
b. You can change this passcode after logging into the app.
2. How to protect your app passcode
a. You should always:
i. Memorise your passcode as soon as possible—if you record it, disguise it so others can’t decipher it.
ii. If you nominate a passcode, use a number that is not obvious or can’t be easily guessed (for example, don’t use date of birth). Please refer to our website for Mobile Banking security tips.
iii. Take precautions when using the app (for example, don’t let anyone watch you enter you passcode).
b. You must never:
i. Tell or let anyone find out your passcode—not even family or friends.
ii. Record a passcode on your device or computer.
iii. Keep a record of the passcode with your device.
What to do if your phone is lost or stolen
Please contact us immediately on 13 12 21 if your phone is lost or stolen. Unreasonable delay may result in liability for unauthorised transactions.
For security reasons, each time you register for the app, you are prompted to verify your mobile number. After verifying once, you won’t have to do so again on the same device until you need to re-register.
Granting the app permission to use your mobile device location will enable functionalities like locating rediATMs and branches Australia wide.
By hiding and /or reordering your accounts via the app you only modify the account list for viewing while inside the app. The changes made to your account order or view will NOT be reflected elsewhere (for example, Internet Banking).
Teachers Mutual Bank Limited ABN 30 087 650 459 AFSL 238981
™Android, the Android logo, Google Play and the Google Play logo are trademarks of Google Inc. Apple, the Apple logo, Apple Watch, iPad and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
*You should consider whether this service is appropriate for you before acquiring it. For additional information on security please refer to our Security Guide for electronic transactions available online. Access is subject to availability and maintenance. We test mobile banking to ensure compatibility with the majority of popular devices used by members but cannot guarantee that it will be compatible with all devices and operating systems. We do not charge you for accessing your accounts using your mobile. Internet data charges and call charges may be incurred through your mobile service provider—check with your Internet Service Provider or mobile phone service provider for more details. A 3G or Wi-Fi connection is needed for the mobile banking and map features.