Online statements are super-convenient, clutter-free and environmentally-friendly, and they can be safer too. Making the switch to online statements can help protect you from the risks of identity crime that comes with having sensitive financial information delivered by mail.
How to switch to online statements
Switching is easy
You can do this anytime, any day through Internet Banking2.
Step 1: Log in to Internet Banking
You were automatically setup for Internet Banking when you joined the Bank.
Click on the Internet Banking button on the top right corner of your screen. Log in to Internet Banking with your access code as you normally do.
If you’ve forgotten your access code, you can reset your access code via Internet Banking.
If you need help to get started with Internet Banking, contact us on 13 12 21 and press Option 4 then Option 2.
Step 2: Switch to electronic statements
For a simple step by step guide, follow these 5 steps to change your preferences to online statements.
1. Go to the Account Activity menu
2. Select Communication preferences
3. Select the statement type
4. Select Electronic
5. Click Submit.
We’ve also created a document you can download that walks you through how to switch your statement preference from paper to electronic.
Step 3: Access and download your statement
Once you have changed your statement preference, this video will help you access and download your online statements.