Card security

Tips for protecting your cards 

Do's 

• Sign your card on the signature panel as soon as you receive it.
• When selecting a PIN, avoid the obvious - your name, telephone number, or date of birth, or any combination of these.
• Make a record of your credit card account numbers and telephone numbers for reporting lost or stolen cards and keep it in a safe place.
• Report lost or stolen cards immediately.
• Keep copies of sales vouchers and ATM receipts.
• Ensure that you get your card back after every purchase or ATM transaction.
• Always check your statement, especially after a trip. Check all transactions, even the small ones, because criminals try "testing out" stolen accounts by buying inexpensive items rather than large ones.
• Protect your cards as if they are cash. Do not leave them unattended.
• If your card gets stuck inside an ATM, be suspicious of anyone offering their help, even if they appear to be a bank security officer. Criminals can obtain your PIN by several means (shoulder surfing or straightforward questioning), then retrieve your jammed card from the ATM and use it to withdraw funds.
• Destroy expired or unwanted cards properly by cutting through the signature and magnetic strip.

Change of details 

• Keep us up to date if you change your contact details including home, work and mobile numbers and your email address. This will assist us in contacting you quickly if we detect suspicious transactions.  

Before travelling overseas 

• Make a record of card account and telephone numbers for reporting lost or stolen cards and keep it in a safe place away from your wallet or handbag and contact us prior to travelling.

Don'ts 

• Never disclose your PIN to anyone. No one from a financial institution, the police, or a merchant should ask for your PIN. You are the only person who should know it.
• Never write down your PIN - memorise it or use a PINSECURE card –  a safe and secure way of storing your PIN.
• Never give your card to anyone, even family or friends, if needed you may want to request an additional card for their use.

Zero Liability

Visa payWave-enabled cards are as secure as your Visa chip card and carry multiple layers of security protection, including Zero Liability. Zero Liability ensures you are not responsible for fraudulent or unauthorised transactions.

Visa's Zero Liability policy is Visa's guarantee that Visa cardholders will not have to bear liability for an unauthorised transaction, which includes transactions made through theft of the card or card fraud.

Visa's Zero Liability policy covers members:

• When the credit option is selected, followed by either entering PIN or signature 
• For payWave transactions 
• For online transactions 
• For phone transactions 
• For Visa Easy Payment Service transactions 
• For overseas and domestic transactions when the credit option is selected.

 
Please note that Visa Zero Liability cover excludes ATM transactions and EFTPOS transactions when cheque or savings is selected.