Protect your identity

Secure Sentinel

Secure Sentinel is the leading provider of loss assistance, retrieval and identity theft detection services in Australia and New Zealand. Operating since 1983, they currently help over 250,000 customers manage the inconvenience of lost or stolen possessions.

Teachers Mutual Bank has teamed up with Secure Sentinel to help guide you through a bad situation with as little stress, worry and inconvenience as possible. If you’ve had your wallet or purse stolen, Secure Sentinel can assist with the cancellation and re-issue of registered financial cards and place a temporary block on your mobile phone.

They can also provide credit alerts when certain changes have been made to your credit file to make you aware of potential identity theft. Secure Sentinel’s customer support centre is open 24 hours a day, 7 days a week.

Read below for more details about Secure Sentinel’s products.

SecureIdentity

Individual membership costs $93.95 per year, which works out to be approximately less than $1.81 per week. 
Household membership costs $145.95 per year, which works out to be approximately less than $2.81 per week. 

What you get:

• Credit File – A copy of your Credit File helps you to determine whether your credit history is accurate and up-to-date
• Credit alerts – Ongoing email alerts help you track certain changes to your Credit File
• Financial card protection – You can cancel lost or stolen cards with one phone call
• 24 hour on-call assistance – Customer support, 24 hours a day, 365 days a year
• Emergency cash – You may be eligible for up to $1,000 emergency cash via Western Union
• Identity guard – This assists you in restoring your identity with up to $10,000 cover p.a.*
• Mobile phone protection – Temporary blocking of your registered mobile phones when they are lost or stolen
• Passport protection – Cancellation of lost passports and assistance with locating the nearest Australian Embassy to arrange a new one
• Online service – You can access your account online to update details and securely store important documents in the online vault
• Lost luggage and key retrieval – You receive coded key tags so that lost luggage or keys can be returned if found

SecurePlus

Individual membership costs $61.95 per year, which works out to be approximately less than $1.19 per week.
Household membership costs $81.95 per year, which works out to be approximately less than $1.57 per week.

What you get:
 

• Financial card protection – You can cancel lost or stolen cards with one phone call
• 24 hour on-call assistance – Customer support, 24 hours a day, 365 days a year
• Emergency cash – You may be eligible for up to $1,000 emergency cash via Western Union
• Identity guard – This assists you in restoring your identity with up to $10,000 cover p.a.*
• Mobile phone protection – Temporary blocking of your registered mobile phones
• Passport protection – Cancellation of lost passports and assistance with locating the nearest Australian Embassy to arrange a new one
• Online service – You can access your account online to update details and securely store important documents in the online vault
• Lost luggage and key retrieval – You receive coded key tags so that lost luggage or keys can be returned if found

Apply online or call 1800 022 043, 24 hours a day, 7 days a week and quote Teachers Mutual Bank to apply for either of these services or get more information.

* Subject to approval. Terms and conditions apply