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Phone enquiries are available 8am to 7pm, weekdays and
9am to 3pm, Saturday.
Our offices are open Monday to Friday from 9am to 5pm.
Teachers Mutual Bank provides a one-stop-shop for all your travel services.
Simply outsmart travel money. Load up to 11 currencies1 and use it at millions of locations worldwide everywhere Mastercard is accepted. Load, spend and top up your card on the go, so you’re always in control.
You can reload your card, check your balance, access statements, allocate funds and view your recent transactions online from anywhere in the world. There is also a Help Centre, and information on how to get more from your card.
Simply view ‘My Account’ after logging in via the cash passport website.
To retrieve your cash passport balance, complete the Cash Passport Encashment Form. Cash outs are processed within 10 business days. Note: Cash outs of foreign cards will be converted to AUD at the prevailing exchange rate prior to crediting to the customers bank account. You can also access funds via a local MasterCard ATM. Read the Product Disclosure Statement
Stay connected across via millions of Boingo hotspots. Get 3 months’ Boingo membership every time you top up your Cash Passport with $100 AUD or foreign currency equivalent.
Lock in exchange rates3 and know exactly how much you have to spend.
Help is only a call away whenever and wherever you are. Cash Passport offers 24/7 Global Assistance. Mastercard quickly organises a new Cash Passport, free of charge and helps you get emergency cash so you can keep enjoying your holiday.
Spend wherever Mastercard is accepted instore, online and ATMs.
Transfer instantly, from your Cash Passport to another Cash Passport issued in Australia or New Zealand in available currencies.
‘My Account’ lets you manage your money wherever you are, like reloading your card and transferring between currencies. Shop with confidence knowing exactly how much you have to spend, or simply load more funds with the advantage of locked-in exchange rates3.
Enjoy complimentary access to airport lounges worldwide, upon a flight delay. You and a travelling companion can relax in comfort while you wait for your flight in a LoungeKey™ airport lounge worldwide8.
Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Multi-currency Cash Passport™ and Cash Passport™ Platinum (“Cash Passport”) in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL 240 984). You should consider the Product Disclosure Statement for the relevant Cash Passport available at www.cashpassport.com.au before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
1 Before you make a decision to acquire the card, please check www.cashpassport.com.au for the latest currencies supported.
2 Wi-Fi is provided by Boingo hotspots. Visit www.cashpassport.com.au and https://redeem.boingo.com/mcsi/program-details/ for full terms and conditions.
3 “Lock-in your exchange rates” means the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction.
4 MasterCard Cash Passport must be notified of lost or stolen card. Emergency cash can be arranged quickly and up to the balance on your Cash Passport, subject to availability of funds at the approved agent location.
5 Subject to any surcharge that may be imposed directly by merchants. Cash Passport is unable to be used for purchases related to gambling or adult entertainment. Currently Cash Passport cannot be used in the following countries and geographical regions due to sanctions that are currently in place: Crimea, Iran, North Korea, Sudan and Syria. If you attempt to use your card at merchants in any of these countries and geographical regions, your request will be declined. In addition, the ATMs and POS terminals are not owned or operated by the Issuer or MasterCard Prepaid Management Services Australia Pty Limited and the Issuer or MasterCard Prepaid Management Services Australia Pty Limited are not responsible for ensuring that merchants will accept the Card. For example, the Issuer and MasterCard Prepaid Management Services Australia Pty Limited cannot control when an ATM or POS terminal is due for maintenance or is faulty or if a merchant chooses not to accept the Card. In such cases, your Card may not function properly or be declined. For more information please see the relevant Product Disclosure Statement.
6 Card to Card (C2C) transfers will be enabled to allow two Cash Passport card holders (Australian issued Cash Passport cards) to transfer funds to each other via My Account. Domestic C2C transfers can take place between the same currency, for example AU$ to AU$, or cross currency, for example, AU$ to US$; or AU$ to SG$. Limits will apply up to a maximum of AU$20,000 or currency equivalent. No fee will apply.
7 Flight Delay Pass is a unique service that auto-informs Cash Passport Platinum cardholders if their registered flight is delayed by 2 hours or more. In the event their flight is delayed by more than 2 hours, it sends complimentary lounge pass(es) to them and their registered travel companion(s), so that they can relax in comfort, in one of more than 850 LoungeKey airport lounges worldwide. Visit flightdelaypass.mastercard.com/termsandconditions for terms and conditions.