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Phone enquiries are available 8am to 7pm, weekdays and
9am to 3pm, Saturday.
Our offices are open Monday to Friday from 9am to 5pm.
We are committed to safeguarding your personal details
Learn about the ways we protect you and how you can protect yourself against fraud and scams online.
Ensure you have security software installed on your computer including anti-virus, anti-spyware, anti-spam and firewall products. It is important to ensure that they are regularly updated.
By installing anti-virus, anti-spyware and firewall security software on your computer and ensuring regular automatic updates are enabled, you can help to keep your computer protected against external attacks by viruses, worms or hackers. This can be done for little or no cost using free software or commercial products available. Often a free trial of security software is offered with a new computer. If you activate these, take note of the expiry date and ensure that you renew the subscription before it expires.
Although installing reputable anti-virus software and keeping it updated should protect you against most known viruses, you need to be cautious about not opening emails, email attachments or files on your system of unknown origin. Even if you know the sender, it is a good idea to always scan files for viruses before opening them. Only install software that is received from a trusted source and is published by a trusted software vendor. If you choose to install free security applications available on the internet, we recommend you seek guidance from an IT professional to ensure you are choosing reputable applications.
Spyware collects personal information from your computer without your consent and is usually installed without your knowledge. This can occur when you click on a helpful pop-up message, but a lot of spyware is bundled and automatically installed with some free software packages.
It is essential that any computer connected to the internet is protected by a firewall to ensure the security of your financial transactions and computer. A firewall helps protect your computer from hackers who may try to steal or delete information from your computer.
If you are using a combined modem/router, or any type of internet or broadband router you should review the documentation that came with the device and familiarise yourself with the configuration page. Usually the configuration page can be easily accessed by typing the device's IP address available from their documentation, into your web browser's address bar. Many of these devices have a built-in firewall which is often disabled by default. By enabling the built-in firewall, you will be better protected against manual and automated attacks on your computer system.
Look for the padlock at the bottom of your screen which helps to protect the information you send via the internet. Look for reputable internet merchants or stores—anyone can set up a website, so if you are unsure of the company or their online security then ask for more information before you use their service. Ensure the computer you use has current anti-virus and firewall protection. Make copies of online receipts to make it easier to check your statement.