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Know Your Customer - Confirm your details

Keeping your accounts safe and protecting you is our top priority which is why we’ll ask you to confirm your personal and financial details are up to date.

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WHY DO WE ASK FOR YOUR DETAILS?

Having the right member information on file helps us to protect you and keep your account(s) active and secure. Providing this information also helps us to meet our regulatory obligations under the ‘Know Your Customer’ (KYC) requirements, which contributes to a safer financial system.

Confirming your details helps us maintain accurate information, which strengthens our ability to detect and prevent financial crime. It also ensures we meet our regulatory obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 as part of our KYC requirements helping to build safer financial system.

STAYING SAFE

We will communicate with you through multiple channels, including phone, email, letter and SMS. If you’ve been contacted and you’re unsure if it’s Teacher’s Mutual Bank, you can always contact us directly on 02 9735 9882 or update your details directly in Internet Banking.

Personal details we may ask for:

  • Your full legal name, including any middle names
  • Date of birth
  • Current residential and postal address (if different)
  • Country of birth and countries of citizenship
  • Employment status and occupation.

We will never ask you to:

Share your card number, expiry, CVV or PIN

Share your account details or password

Share a one-time password

Move money

‘Rent’ your account

What to do if you’ve been contacted

If you’ve received an email or letter from us asking to confirm your details, please action it as soon as possible.

Internet Banking

  1. number_list Log into Internet Banking
  2. Choose Self Service
  3. Select Check & confirm your details
  4. Update your contact details
  5. Generate and enter your one-time password
  6. Review and update the requested details
  7. Save your changes and submit the form

Email or post

Return the completed Know Your Customer Form via email, post or in branch.

Phone

Call us so our team can assist you.

WE ARE COMMITTED TO YOUR PRIVACY

We have a commitment to ensure your personal information is held securely. To do this, we have security systems in place to protect information from unauthorised access. We also limit access to authorised personnel only.

Where personal information is no longer needed for any of our functions or activities, we ensure that the information is securely destroyed or de-identified.

Learn more

FREQUENTLY ASKED QUESTIONS

How can I check and confirm my details?

There are a few simple ways to confirm your information – choose whatever works best for you.

Internet Banking

Log in to Internet Banking and follow the steps under Self Service to check and confirm your details.

You’ll be asked to update your contact info, enter a one-time password, and review your information before submitting.

Email or Post

Complete the Know Your Customer Form and send it back by email, post, or visit us in branch.

Phone

If you’d rather speak with someone, give us a call.

  • Inside Australia: 13 12 21
  • Outside Australia: +61 2 9735 9111
  • Hours: Weekdays, 8am–7pm and Saturdays, 9am–3pm
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Why do I need to confirm my details?
Keeping your details up to date helps us protect you from financial crime and ensures your account stays active and secure. It also means we meet our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 as part of our KYC requirements.
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What happens if I don’t confirm my details?
If you don’t reconfirm your details in time, your account(s) will be restricted. During this period, you won’t be able to access your funds or make transactions such as transfers or withdrawals. We’ll notify you if your account(s) have been restricted.
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My account(s) have been restricted, how can I reactivate them?
To reactivate your account(s), contact us. We’ll help you check and confirm the details we need to reactivate your account(s).
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How often do I need to confirm my details?

You’ll need to update your details whenever they change.

From time to time, we’ll also ask you to confirm the information we have on file is still current and accurate – part of our ongoing commitment to keeping your accounts secure.

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Which personal details do I need to confirm?

We may ask for information such as:

  • Your full legal name (including any middle names)
  • Date of birth
  • Residential and postal address (if different)
  • Country of birth and countries of citizenship
  • Employment status and occupation
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What financial details do I need to provide?

We’ll ask you to provide information about your:

  • Source of funds – where the majority of money entering your account(s) comes from (e.g. employment income, business profits, savings)
  • Source of wealth – how your saving or investments were accumulated (e.g. employment income, property sales, investment income)
  • Reason for banking with us – the main purpose of your account with us (e.g. transactional, savings, borrowing)
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