Moderation and response times

We aim to keep our social media channels welcoming, respectful and informative. To do this, we actively moderate our platforms and:

• reserve the right to hide or remove comments that breach these guidelines or platform terms
• do not tolerate offensive, abusive, discriminatory, threatening or hateful language on our social media channels
• may block or ban users at our discretion if they post or engage in content of this nature, or if they repeatedly or seriously breach these guidelines
• will be transparent where possible if moderation action is taken.

Our social media channels are monitored:

• 8am–7pm weekdays
• 9am–3pm Saturdays

(Sydney time, excluding Australian national and NSW public holidays)

While we aim to respond promptly, responses may not be immediate. We generally respond to enquiries requiring a reply within one business day, or the next business day if received outside these hours.