Service Level Agreements (SLA)

• Service
• SLA

• • Initial assessment – Conditional approval
  • Up to 3 business days (variable based on applications volumes and credit assessment output)
• • Valuation (if required)
  • Up to 3 additional business days. For faster progress, order an upfront valuation.
• • Unconditional approval
  • With Lenders Mortgage Insurance (LMI) – within 5 business days of all conditions being met.
    Without LMI – within 4 business days of all conditions being met.
• • Documents issued
  • Up to 5 business days after unconditional approval.