Frequently asked questions

How do I become accredited?

To apply, approach your Aggregator directly to request accreditation orcomplete our Broker Application For Accreditation and provide to your Aggregator for approval authorisation who will then provide to us

Conditions and Requirements

  • Must be an Australian Citizen or Permanent Resident
  • Attained either Certificate IV or Diploma in Financial Services (Finance/Mortgage Broking) and completed a minimum of one year experience in the banking or mortgage broking industry
  • Must be a member of one of our Aggregate partners
  • Complete our online Broker Training (access provided upon provision of authorised accreditation application form)

Once accredited, you’ll gain access to all four brands, our broker tools and our support teams.

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Which professions qualify for membership of the bank?
Eligibility varies by brand. We support teachers, health professionals, firefighters and emergency services workers, as well as academics and graduates of Australian Universities. If you’re unsure if your client may be eligible, get in touch.
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Are your rates and policies the same across the four brands?
Yes. All four brands share the same lending suite, interest rates and credit policy — making it easy to recommend the right brand for the right client.
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What digital signing options do you support?

Helping your clients sign quickly and securely

  • eSign: available through ApplyOnline only for select application forms
  • DocuSign: available to execute loan offer and mortgage documents. Opt in through the Privacy, Consents, Declarations and Rate Lock form
Note: eSign accepted through ApplyOnline only (no third-party programs). DocuSign not available for WA mortgage execution
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Do you offer training or broker webinars?
We offer ongoing education, updates and support through your BDM. Reach out to stay connected to upcoming training.
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