How do I find unclaimed money?
If your bank account has remained inactive for 7 years or more and contains a balance of $500.00 or over we are required by law to send your funds to ASIC (Australian Securities and Investments Commission).
A bank account is considered inactive if you have not deposited or withdrawn money from your account for a period of seven years or more. Any payment of fees or receipt of interest are not considered to be withdrawals or deposits.
If you believe you may have unclaimed money you will be able to search for it on Find unclaimed money - Moneysmart.gov.au.
If unclaimed funds were submitted to ASIC by us, you can make a claim with us by completing the Unclaimed Money Refund Request form and providing the supporting documents.
You can make a claim with us at any time and there is no time limit on claims.
What do you need to make a claim with us?
- Complete the Unclaimed Money Refund Request form
- Provide supporting documents as proof you are the rightful recipient(s) of the funds
- The Original Transaction Number (OTN) which can be found on the ASIC Moneysmart.gov.au website
We will submit a claim to ASIC on your behalf to retrieve the funds and refund to the account nominated by you. The process to retrieve funds from the Australian Securities and Investments Commissions (ASIC) can take up to 28 days.
