Having problems with the Mobile App?

Having problems with the Mobile App?

You may be required to re-register your account after you update to the latest version of the Mobile App. It’s important to regularly update your Mobile App when available to improve its security and the protection of your personal information.

Re-register your account on an iPhone²

Re-register your account on an iPhone

Step 1: Open the app and select ‘Log in’.

Step 2: Select ‘Let’s get started.

Step 3: Enter your Member Number and Internet Banking Password.

Step 4: Select a security option (PIN or Pattern).

Step 5: Enter PIN or Pattern you will use as your mobile app login.

Step 6: Read and Accept ‘Terms Of Use’.

Step 7: Accept or decline Biometrics.

Step 8: Virtual App tour will appear on your first registration.

Step 9: You are now ready to use the Mobile Banking App.

Our iOS app requires iOS 12.2 or above on your device to be installed.

Re-register your account on an Android³ phone

Re-register your account on an Android phone

Step 1: Open the app and select ‘Log in’.

Step 2: Select ‘Let’s get started'.

Step 3: Enter your Member Number and Internet Banking Password.

Step 4: Select a security option (PIN or Pattern).

Step 5: Enter PIN or Pattern you will use as your mobile app login.

Step 6: Read and Accept ‘Terms Of Use’.

Step 7: Accept or decline Biometrics.

Step 8: Virtual App tour will appear on your first registration.

Step 9: You are now ready to use the Mobile Banking App.

Our Android app requires Android 7.0 or above on your device to be installed.

General mobile phone troubleshooting

Tips for all mobile devices

• Restart your mobile device by turning it off and on again.
• Ensure your browser is compatible with internet and mobile banking. A browser is an application used to view websites. Find out more about browser compatibility and how to update your browser.