Having problems with the Mobile App?

Having problems with the Mobile App?

You may be required to re-register your account after you update to the latest version of the Mobile App. It’s important to regularly update your Mobile App when available to improve its security and the protection of your personal information.

Re-register your account on an iPhone

Step 1: Open the app and select ‘Get Started’.

Step 2: After you’ve accepted the ‘Terms of Use’, enter your Member Number and Internet Banking Access Code.

Step 3: Select ‘Register’, and continue to set up features on the Mobile App.

Our iOS app requires iOS 6.1.4 or above on your device to be installed.

Re-register your account on an Android phone

Step 1: Open the app and select ‘Get Started’.

Step 2: After you’ve accepted the ‘Terms of Use’, enter your Member Number and Internet Banking Access Code.

Step 3: Select ‘Register’, and continue to set up features on the Mobile App.

Our Android app requires Android 6.0 or above on your device to be installed.

General mobile phone troubleshooting

• Restart your mobile device by turning it off and on again.
• Ensure your browser is compatible with Internet and Mobile Banking. A browser is an application used to view websites. Find out more about browser compatibility, and how to update your browser.