A new faster, simpler, smarter way to pay.

You can now make and receive payments in real-time using just an email address, mobile phone number or ABN.

Frequently asked questions

What is the New Payments Platform?

FAQS

Find answers to the most frequently asked questions below. Or, if you'd like to learn more about New Payments Platform click here.



What is the New Payments Platform?

It’s a brand New Payment Platform that will allow Australians to transfer money from one account to another much more quickly, 24 hours a day, 7 days a week.

Who is behind the New Payments Platform?

Thirteen of Australia’s leading financial institutions, including our payments provider Cuscal, the Reserve Bank of Australia and the big four banks, have joined forces as the NPP Australia (NPPA) to fund, build and govern the New Payments Platform.

Visit the nppa.com.au or nppa.com.au/consumers/faqs/ for more information.

How secure is the New Payments Platform?

The New Payments Platform is safe and secure as it is certified to the highest data security standards and monitored 24 hours a day, seven days a week. It also has very high security standards and capabilities that must be met by all connecting participants who are required to be regulated Authorised Deposit-taking Institutions.

We are committed to safeguarding your personal details. As always, you should remain alert to the possibility of cons and scams particularly if your receive unexpected requests via social media, emails, SMS or calls for urgent payments of account information. Learn more about the ways we protect you and how you can protect yourself online—you can click here to learn more or visit scamwatch.com.au.

What is Osko?

Osko by BPAY is a service built on the New Payments Platform. It will allow people to send and receive real-time payments to or from friends, businesses and the government using a BSB and account number or a PayID linked to their bank account.

Read more about Osko by BPAY and how it all works here.

Find out more at osko.com.au.

What is a PayID?

It’s a smart address for payments, created by linking a bank account to a recognisable and memorable piece of information used in everyday life, such as an email address or mobile number. While the PayID can only link to one bank account at a time, accounts can have more than one PayID. A PayID can be a mobile number, email address, ABN number or ‘organisation ID’ such as a company name. A PayID provides greater convenience and peace of mind as a customer no longer has to disclose their BSB and account number to receive payments.

Find out more about PayID at payid.com.au.