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Phone enquiries are available 8am to 7pm, weekdays and
9am to 3pm, Saturday.
Our offices are open Monday to Friday from 9am to 5pm.
Our customer service team has recently noted an increase in the number of members calling regarding being charged for ‘Free Trials’ from online services offering vitamins, beauty products, electronics, and other goods and services that they have signed up for.
We encourage all members to double-check the terms and conditions of so-called ‘Free Trials’, as many of these services will ask for a payment details to charge on an ongoing basis after the initial free trial has expired.
Members are to note that they can stop these transactions by stopping the card to which the charges are being made, or avoid these trials altogether by carefully assessing terms and conditions.
Again, we encourage all members to be cautious about the terms and conditions of online ‘Free Trials’, particularly those that request payment details prior to receiving your free trial.