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Teachers Mutual Bank rolls out Cuscal mobile app to 100,000 members
Over 100,000 Teachers Mutual Bank members will be upgrading to a brand new digital platform, provided by Cuscal.
With a focus on member needs, the new Teachers Mutual Bank app will ensure members have convenient and easy access to a host of service features including the capacity to: block/report a lost/stolen card and change card PINs and access to increased security features.
“The new Teachers Mutual Bank mobile app empowers our members, giving them access to a wide range of features now; and provides us with the infrastructure to create innovation in the future”, stated Teachers Mutual Bank Limited’s Chief Sales and Marketing Officer (Acting), Gerard Smith.
“We have already been recognised as a leader in the financial services industry for customer service^. This new app builds on that reputation, giving our members access to banking functions more commonly associated with branch service, than self-service’, said Gerard Smith.
Cuscal worked with Teachers Mutual Bank, including several rounds of customer testing, to ensure that the app met the needs of the bank’s members.
”Cuscal helps financial institutions like Teachers Mutual Bank to compete with larger banks by providing great technology, which their customers really value,” said Cuscal’s Senior Manager Acquiring & Digital Solutions, Valentina Dunoski.
“With the launch of Teachers Mutual Bank’s app, there are now 22 brands using Cuscal’s white-label banking app—a number that has doubled in the past year and continues to grow. We also offer a growing suite of APIs, which financial institutions can plug into, as well as our other products like the New Payments Platform (NPP),” said Valentina Dunoski.
The rollout of the new Teachers Mutual Bank mobile application future proofs the bank’s digital offering and will provide a platform for further innovation.
“The new app is a great platform, but over the next few years we want to go further. The next stages of our digital initiatives will give us a critical edge in a highly competitive banking market”, stated Gerard Smith.
Teachers Mutual Bank’s new mobile app can be downloaded for Apple devices from the App Store, and for Android devices from the Google Play store.
^ Teachers Mutual Bank led Australia’s Top 15 consumer banks on customer satisfaction rates for Jan-Jun 2017, see Roy Morgan Research: https://www.roymorgan.com/findings/7258-roy-morgan-bank-satisfaction-june-2017-201707310909