Home > New online banking > Help and support

Online banking is designed to focus on members’ needs. Taking into consideration a variety of hardware, software and internet connections online banking is accessible by the majority of computers and devices.


System requirements and guidelines


Got a question?

Take a look at the frequently asked questions to find answers to common questions about the new Teachers Mutual Bank online banking:

> Internet banking FAQs
> Mobile banking FAQs
> Online banking security FAQs
> eCommunication FAQs




Help with online banking


Accessing online banking


Forgotten or misplaced online banking access code

If you have forgotten or misplaced your access code, please contact us or alternatively speak to us via web chat 8.30am and 5pm, weekdays.


Online banking daily transfer limit

By default the daily transfer limit is $5,000 which applies to all payments and transfer to non-Teachers Mutual Bank accounts and BPAY® billers. You can increase or decrease this limit by completing the >Online banking services form.  


Redraw funds from loan account

Redrawing from your loan account can only be completed via internet banking (mobile banking does not have loan redraw):
  1. Select the loan from which you wish to redraw 
  2. Select the appropriate transfer type you would like to do - Transfer or BPAY and continue with the redraw transaction.


If you are unable to see the above on your loan account please contact us to discuss your redraw options.




Support when you need it

If you can't find the help you need from our FAQs and online help you can seek assistance over the phone, or by emailing us.


Call us

All enquiries1

13 12 21 8am to 7pm, weekdays or 9am to 3pm, Saturday

From Overseas

+61 2 9735 9111, for all enquiries

1The Contact Centre is not available on National and NSW public holidays.


Online enquiries

Email

Email us for general enquiries, technical assistance and internet banking

Web chat

Chat 8.30am to 5pm, weekdays (AEST/AEDT) for all enquires, technical assistance, internet banking and website questions

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