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Internet banking just got better.

Simple to use and more secure than ever.



Internet banking has changed for the better.


Log in and you’ll discover a new internet banking experience…stronger security, simpler navigation, greater functionality and more interactive options.


Find out what's changed






We've added an extra layer of security

Improvement to security

We’ve removed the CAPTCHA displayed (distorted image text) at log-in, streamlining your access. Now you just need to type in your member number and access code and you’re away.

We’ve also added an extra layer of security within the site. A one-time password is a six digit number sent as an SMS to your mobile phone. A one-time password is now required when making certain transactions in online banking, they are:

  • adding a new personal payee or updating an existing one
  • transferring funds to new, unregistered payees
  • viewing or performing maintenance on your account – such as a change of address
  • changing your online banking codes
One-time password screenshot

Great new design and functions

We’ve improved the design – making it easier to get around, and easier to use.
You have:

  • quick links to get to BPAY and transfers
  • an ‘I want to’ menu taking you straight to our most popular functions
  • the ability to rename your accounts.

Introducing secure messaging

We’ve introduced secure messaging and web chat which allows you to communicate live with us online. It’s secure and personal. Web chat hours are 8.30am to 5pm, weekdays.


Get started

Internet banking Mobile banking

What do you need to do?

Make sure we have your correct mobile number so that you are ready for any transactions that require a one-time password. A one-time password is a six digit number sent as an SMS to your mobile phone or to a security token.

If you have changed your mobile phone number recently you can change it in:
  • Internet banking - Simply go to My settings located under the More menu and select the option to change contact details. 
  • Alternatively you can call us on 13 12 21 8am to 7pm, weekdays or 9am to 3pm, Saturday.


Don't have a mobile?

No problem, you can request a security token for any transactions that require a one-time password.

Help and Support


To ensure you can take advantage of all the features available in internet banking, and to protect yourself online, please ensure you regularly update your operating system and browser.

Contact us through our secure web chat service, available 8.30am to 5pm, weekdays. For assistance outside these times contact us.

Ensure your browser is up to date. Find out what browser you are using.

Supported browsers

Browser

Windows 8

Windows 7

Windows Vista

Mac OS X 10.6 or above

Get the latest Internet Explorer

Internet Explorer 11 or above

Yes Yes

Yes

No

Get the latest Mozilla Firefox

Mozilla Firefox 16 or above

Yes Yes Yes

Yes

Get the latest Safari

Apple Safari 5 or above

Yes

Yes

Yes

Yes
Get the latest Google Chrome

Google Chrome 18 or above

Yes Yes Yes Yes
Screen resolution 1024 x 768 or greater

Learn more about browser compatibility.

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