Frequently asked questions - Verified by Visa

What is Verified by Visa?

Verified by Visa is a service designed to ensure you are protected while shopping online with your Visa debit card or Teachers Credit Card.

How does Verified by Visa work?

As you make a purchase online, Teachers Mutual Bank assesses the risk of the transaction based on a number of factors. In some instances, you may be asked to confirm some personal details so we can be sure the card isn't being used without your permission.

Do I need to apply for a new card to use Verified by Visa?

No, you're automatically protected.

Will I require a username and password for Verified by Visa?

Protection with Verified by Visa is simple because you don’t have to remember usernames and passwords – you will be automatically registered and protected.

Why would I be asked to confirm personal details and is this safe?

Each time you make an online purchase, Teachers Mutual Bank assesses the risk level of the transaction – certain activity may seem out of the ordinary, maybe because it’s a high dollar value, or a retailer you’ve never bought with before. If we are concerned a transaction may be fraudulent, it will prompt you to confirm your identity, and you will be requested to enter some personal details unique to your account with us. If the transaction is considered high risk, you may be required to confirm several details before the transaction is approved.

How much does Verified by Visa cost?

This additional security benefit is provided to you free of charge.

What browser do I need to use for Verified by Visa?

Verified by Visa requires Microsoft Internet Explorer version 5.5 and above, Netscape Navigator 7.1 and above, or America Online 9.

Can I use Verified by Visa from any computer?

Yes, you can use Verified by Visa from any computer connected to the internet, with a compatible browser, as outlined above.

How Can I Get Further Information?

For further information call 13 12 21 8am to 7pm, weekdays or 9am to 3pm, Saturday.