Our internet banking service is designed to focus on our members’ needs. Taking into consideration a variety of hardware, software and internet connection methods internet banking is accessible by the majority of computer users.
However, if you are experiencing difficulties using internet banking, view our most frequently asked questions below.
General information about internet banking
> What is internet banking? > How do I register for internet banking?> I have forgotten or misplaced my access code?> Can I transfer funds to an account at another financial institution? > Can I schedule automatic bill payments and transfers?> How do I increase my internet banking External Daily Transfer Limit?> How do I opt out of receiving paper statements? > How do I view my statements online? > How do I update my address or contact numbers online? > How do I order a security token and/or register for SMS security? > How do I access my account if I don’t have my security token or mobile phone for SMS? > How do I redraw funds from my loan account? Technical information about internet banking
> When I select the internet banking 'Login' button, why does it bring me back to the home page?
> Can I access internet banking from a Mac?
> What browsers work on your internet banking?
> Why can’t I see the distorted image on the login screen of internet banking?
> I am unable to download my transaction history?
> How do I update my browser to the latest version?
> How do I update my Operating System?
> How do I enable Java Script on my browser?
> Where is the security padlock in Internet Explorer 8?
General information about internet banking
Internet banking provides you with secure access to your accounts via a computer connected to the internet. Find out more about the features and benefits of internet banking.
To register for internet banking complete an Internet banking services form. On a joint account, both holders will need to complete a form.
If you have forgotten or misplaced your access code, please contact us or alternatively speak to us via web chat 8.30am and 5pm, weekdays.
It is a requirement, under the ePayments Code, that your internet banking access code must not be shared with anyone, including family members.
Yes, you can transfer funds to another account within Australia by selecting External transfers which is located within Payments and Transactions menu. You will need the BSB number, account number and account name of the destination account.
External transfers take 1 to 2 business days to be received by the other Australian financial institution.
Yes, you can set up a future payment to pay bills or transfer funds using internet banking. Simply select the Pay Later option when making the transfer. This will allow you to nominate a Single Future Payment or a Regular Future Payment including the frequency of the payment.
The default external daily transfer limit is $5,000 which applies to all external transactions - BPAY and External transfers. You can increase or decrease this limit by completing an Internet banking services form.
To request a permanent daily transfer limit greater than $5,000 you must have either an activated security token or be registered for SMS security.
To opt out of receiving paper statements, log in to internet banking and select Change preferences from the 'eCommunication and Consent' menu. Select the Electronic option next to Statements to stop receiving paper statements. You can also change other communication preferences in this screen, for Marketing, Product change information and Notices. Remember to complete your details including email address and click Submit.
Your request to opt out of paper statements may not take effect until after your next paper statement is received.
To view your online statements, you must be logged into internet banking. Click View statements in the 'eCommunication and Consent' menu. Please note, for security reasons, statements will not be emailed to you directly. You will receive an email notifying you when a new statement is available to view in internet banking.
To update your address, contact phone numbers or email address, select the Update Details button located within the Other menu in internet banking.
We have introduced one time password technology to further protect internet banking users. This one time password is generated by a security token or sent via SMS to your mobile phone and provides an extra layer of security to protect your accounts against fraudulent activity.
You can order a security token or register for SMS security by logging into internet banking and selecting Security Options located under the Other menu.
If you do not have your security device with you, please contact us. As both services are free, we recommend registering for both a security token and SMS security for your convenience.
After you have registered you can redraw funds via internet banking. You will need to:
- Select List of Accounts located under the Account Information menu
- Select the loan from which you wish to redraw
- You will then be able to see the transaction buttons under the Process Redraw heading
- Select the appropriate transfer type you would like to do - Transfer, External transfer or BPAY and continue with the transaction.
If you are unable to see the above transaction buttons please contact us.
If the Internet banking log on page is not opening when you select the internet banking ‘Login’ button on our home page, it may have been blocked by a pop-up blocker.
There are a number of pop-up blockers that you may have on your system. Most can be either disabled or configured, to allow pop-ups from specific sites.
Internet Explorer 8 has a built in pop-up blocker which is accessible from the Tools menu. If you choose to leave it enabled, add teacherscreditunion.com.au to the exception list.
Alternatively a firewall may be blocking access to the page. If this is the case you will need to contact the software vendor for further assistance.
Can I access internet banking from a Mac?
Yes, we have tested our internet banking to ensure it is compatible with Apple Mac OSX. Please refer to our System guidelines for further information.
We have tested our website using the following web browsers.
Web browser |
Microsoft Windows
operating systems |
Apple Mac
operating systems |
Windows 7 |
Windows Vista |
Windows XP |
Mac OS X 10.4 |
Internet Explorer |
Windows
Internet Explorer
8.0 |
Windows
Internet Explorer 8.0 |
Windows
Internet Explorer 8.0 |
n/a |
Mozilla Firefox |
5.0 |
5.0 |
5.0 |
5.0 |
Apple Safari |
5.0.1 |
5.0.1 |
5.0.1 |
5.0.1 |
If you cannot see the distorted image on the login screen your security or privacy settings may be too high. Below are instructions to reset your security and privacy settings to allow you to see the distorted image.
Internet Explorer 8
- Select 'Tools' then 'Internet Options' from the top of your browser window
- Select the 'Security' tab
- Select the 'Internet' icon (globe of Earth) and click the 'Default Level' button
- Set the level to Medium using the slider
- Select the 'Privacy' tab
- Set the level to Medium using the slider
- Select ‘OK’
Mozilla Firefox 5
- Select ‘Tools’ then ‘Options’ from the top of your browser window
- Click the ‘Privacy’ icon
- Check ‘Accept cookies from sites’
- Check ‘they expire’ from the ‘Keep until’ option
- Select ‘OK’
If you are unable to download your transaction history it may be due to the file download prompt being blocked. If you are using a Microsoft Windows computer hold down the CTRL (Control) key when requesting the download.
Use the below instructions and links to update some of the most popular web browsers.
Web browsers and websites |
Built-in |
Microsoft Internet Explorer 8 & 9 (for Windows only) |
In Internet Explorer,
Click Tools menu,
then click Windows Update |
Mozilla Firefox |
In Firefox,
Click Help menu,
then click Check for Updates… |
Apple Safari (for Mac OS X) |
Mac OS X: Updating your software |
Apple Safari (for Windows) |
Select Apple Software Update from the Windows programs menu or ‘all programs’ menu |
| Netscape |
Netscape now recommends upgrading to Firefox |
The most recent versions of Windows and Mac OS have built-in facilities which automate the process of checking for updates. The following table will list useful websites with information regarding Operating System updates.
Follow the instructions to enable Java Script on your browser.
Internet Explorer 8
- Open a new Internet Explorer session
- Along the toolbar, click on Tools
- Click on Internet Options
- Click on the Security Tab
- Click Custom Level
- Under Scripting click Enable
- Click Apply and OK
- Close down Internet Explorer and open a new session
Mozilla Firefox
- Open a new Firefox session
- Along the toolbar click on Tools
- Click on Options
- Click the Content Tab
- Click Enable JavaScript
- Click OK
- Close Firefox and open a new session
Safari
- Open a new Safari session
- Click on Safari
- Click Preferences
- Click Web Content
- Click Enable JavaScript
- Click OK
- Close Safari and open a new session
In Internet Explorer 8, the security padlock is located at the top right area of the address bar.
