What is mobile banking?
What is the difference between mobile banking and internet banking?
What features of internet banking are available in mobile banking?
Is my phone compatible with mobile banking?
Do I need to register for mobile banking?
How do I access mobile banking?
Is mobile banking secure?
Is there an iPhone or iPod Touch application available in iTunes?
What if my phone is lost or stolen?
Can I access mobile banking when overseas?
Can I access my account using mobile banking if my account requires 2 to sign?
Is mobile banking free?
How do I transfer and make payments using mobile banking?
How do I add or modify existing payee or biller details?
Can I make future dated payments?
How do I modify a recurring or future dated payment?
How do I print receipts using mobile banking?
What happens to my mobile banking session when my phone becomes inactive or I switch applications?
What does the processing screen mean?
Does mobile banking require any specific browser configuration settings?
Mobile banking is a version of internet banking available on your mobile phone. It gives you 24/7 access to your accounts wherever you are in the world, right in the palm of your hand.
Mobile banking provides you with access to the most popular internet banking features. However, for services such as loan redraw, or opening a new savings account, you will still need to access internet banking.
With mobile banking, you can:
- Transfer funds to anyone in Australia
- pay bills using BPAY, including setting up new billers
- update and maintain your address, phone number and email address details
- view your available account balances, transactions and detailed transaction information.
Teachers Mutual Bank mobile banking has been designed to work on iPhone and iPod Touch devices that can access the internet.
No. Members who are registered for internet banking can use mobile banking by browsing to the tmbank.com.au website.
Open the Safari application on your iPhone, go to tmbank.com.au, select ‘Mobile banking’ from the menu and log in using your current internet banking login and access code.
Yes. Mobile banking uses 128-bit Secure Sockets Layer (SSL) protocol encryption which is the same security and authentication as internet banking.
We are currently developing an iPhone and iPod Touch application to make it easier for you to access mobile banking in the future.
You do not need to contact Teachers Mutual Bank as your account details and personal information are not stored on your phone. Additionally, you can disable mobile banking access in internet banking by selecting ‘Mobile banking’ from the ‘Other’ menu.
Yes. Mobile roaming charges may apply. Contact your mobile service provider before accessing mobile banking from outside Australia.
No. Mobile banking does not support the functionality to enable 2 to sign access. These accounts can only be accessed via internet banking.
Yes. Accessing Teachers Mutual Bank mobile banking is free. However, standard mobile phone contract and mobile service charges will apply.
Mobile banking offers two options for making payments, transfers and BPAY. To transfer to a Teachers Mutual Bank account or another financial institution within Australia select the ‘Transfer’ option. You can select your Teachers Mutual Bank accounts, existing personal payees or pay a new recipient. If you’re paying a bill using a BPAY biller code and reference number, select the ‘BPAY’ option. You can select existing personal payees or pay a new biller.
To add a new payee or biller select ‘Pay new’ in the ‘Transfer to’ section of mobile banking. To delete or make changes to an existing payee or biller you will need to log into internet banking.
Future dated payments can be made once only or as a recurring payment. Select either ‘Once on’ or ‘Recurring’ from the ‘Transfer Money’ or ‘Pay Bill’ pages in mobile banking.
To delete or modify a recurring or future dated payment you will need to log into internet banking.
iPhone and iPod Touch devices do not allow printing. To save a screen shot of your payment receipt screen to your Camera Roll, simply press the menu and the on/off buttons simultaneously.
For security, your mobile banking session will close after 10 minutes of inactivity. To begin another mobile banking session, simply log in again.
The processing screen will display after you make a selection in mobile banking. While this screen is displayed, your request is loading in the background.
Yes, you will need to ensure JavaScript is ON in Settings >Safari >JavaScript.