MBA, Company Directors Course Diploma, Advanced Accounting Certificate.
Steve James is the Chief Executive of Teachers Mutual Bank. Having worked in a diverse range of management roles at Teachers Mutual Bank over the last thirty years, Steve has played a significant role in its growth and success. He became Chief Executive in 2005. Steve has been an active participant in both the national and global credit union movement, including participating on many national credit union committees, developing his understanding and appreciation of the environment of credit unions and mutual banks. He is committed to ensuring Teachers Mutual Bank maintains its high level of member service, employee satisfaction, and financial performance.
Deputy Chief Executive
MBus, Grad Cert BT, Company Directors Course Diploma. Fellow of FINSIA, MAICD
Brad Hedgman joined Teachers Mutual Bank in 1982 and has worked in a diverse range of management positions since that time. While working primarily in the areas of finance, information technology, administration and risk, he has played an integral part in Teachers Mutual Bank's strength and success. In his current role he remains committed to the unique environment of mutual banks and the provision of responsible financial services to our members.
Chief Risk Officer
B Comm, CPA
Neil Kenzler joined Teachers Mutual Bank in 2009 as Chief Risk Officer. He has over 20 years experience in accounting, banking and superannuation with a focus on risk management. His vision for Teachers Mutual Bank is to create an on-going culture that assesses risks of activities in a cohesive way, with each activity being centred on the interests of Teachers Mutual Bank as a whole.
Head of Sales and Marketing
Dip Bus (Banking and Finance), MBA
Theresa Mason, MBA, is the Head of Sales and Marketing at Teachers Mutual Bank. As a member of the executive team, she is responsible for the strategic development of brand, marketing and distribution channels, and sales force and alliance with partner contracts and relationships.
Theresa is also responsible for operational excellence, compliance, risk management and efficiency within her department; and strong brand health, excellent customer satisfaction and engagement; sustained profitable sales growth and product activation for the organisation overall.
Theresa has over 25 years experience in the mutual financial sector and is a member of FINSIA, The Australian Marketing Institute, Women in Mutuals and Women on Boards. Theresa is also the CEO Magazine Financial Services Executive of the Year for 2012.
Head of Operations
Grad Dip Bus
Craig McMahon joined Teachers Mutual Bank in 1997 as Contact Centre Manager and was appointed to the Executive team in 2005. He has 30 years banking and finance experience, previously holding management positions with both National Australia Bank and Advance Bank. As Head of Operations, Craig is responsible for our branch network, transactional services and credit processing. He is committed to the organisation achieving ‘best practice’ and providing leadership to members and staff in service excellence.
Head of Human Resources
Grad Dip Bus, Advanced Dip Management (Human Resources)
Helen O’Reilly joined the HR team at Teachers Mutual Bank in 1990 and joined the Executive team in 2004. As the Head of Human Resources Helen has played an integral role in building an organisation that values its employees and provides professional development opportunities that have resulted in low turnover and high employee satisfaction. Her vision is for Teachers Mutual Bank to retain its status as an employer of choice for women and to enrich the lives of all employees by providing opportunities for work/life balance. Helen currently holds the position of joint Vice President of the Institute of Financial Services and is also a member of both the Australian Human Resources Institute and the Australasian Mutuals Institute.
Chief Financial Officer
B.Comm (Accounting), Grad Dip IT, CPA
Glenn Sargeant joined Teachers Mutual Bank in 1989 as a trainee accountant, completing his accounting degree part-time in the evenings. He has since worked in numerous roles in the Finance department, developing the expertise to implement effective strategies to continue our excellent financial performance. He is committed to providing the products, services, resources and advice to empower every member to take control of their finances now and make the most of their resources through planning for the future.