Achievements

Here are some of the key highlights of our corporate responsibility performance for 2010/2011:  

Members 

• Our member satisfaction rating is 87%
• We held 64 Mobile Offices and Business Centres and 38 Investment Seminars
• Our CANSTAR CANNEX member valuation result was $235.63 pa 
• We visited approximately 900 schools and universities
• We implented our Principles of Responsible Lending.  

 

Community 

• We invested $532,555 in various initiatives in the education community
• We sponsored 111 teacher conferences and events, either financially or by providing stationery
• We gave grants to public schools in NSW, ACT, NT and WA for their environmental projects through the Teachers Environment Fund
• Awarded 5 scholarships to Future Teachers
• Our employees raised $20,289 for various charities including the Cancer Council and Stewart House.

 

Employees 

• Our employee satisfaction rating is 86% and our turnover rate approximately 5.6%
• Our staff engagement ratings are currently 86% (the global average for financial services industry is 60%)
• We received the 2010 Equal Opportunity for Women in the Workplace Agency (EOWA) Employer of Choice for Women citation
• 37.5% of management are female.

 

Environment 

• We reduced our waste to landfill by 34% through the adoption of a comprehensive recycling program
• We recycled 65 tonnes of paper
• We consumed 18,705 litres of water per full-time equivalent (FTE) employee
• We generated 2,168 tonnes of GHG emissions or 5.8 tonnes per FTE employee
• We recycled 266 kg of toner cartridges.