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Tips to protect yourself online

Protect yourself when using internet banking:

Do's

  • Always type www.tmbank.com.au into the address bar of your web browser to access Teachers Mutual Bank’s website and internet banking
  • Apply for a free security token or register for SMS security.
  • Ensure you have security software installed on your computer including anti-virus, anti-spyware, anti-spam and firewall products. It is important to ensure that they are regularly updated
  • Delete spam email and don’t open email attachments from unknown sources. 
  • Keep your operating system up-to-date, ensure automatic updates are switched on and updates are installed when they are available
  • Change your access code regularly 
  • Regularly check your transaction history or statement for any unusual or suspicious transactions
  • Look for the closed padlock symbol displayed in the bottom right hand corner of most browsers to ensure your session is secure.
  • Vary the daily transaction limit on your account to meet your daily transaction needs.
  • Disable the option on your web browser to automatically remember user names and access codes.
  • Choose a reputable internet service provider to provide your internet access
  • Contact us immediately if you suspect any fraudulent activity


Don't

  • Don’t access or undertake financial transactions via emails which include hyperlinks, active or otherwise, to our website or other websites 
  • Never provide your personal banking information over the internet or phone, if prompted to by an email or website
  • Do not share your access code with anyone including family members or our staff
  • Don’t write your access code down or record it on your computer or mobile phone
  • Never open attachments or click links in emails if you are not certain of the origin and identity of the sender
  • Avoid using public computers such as those in internet cafés or libraries to access internet banking
  • Don’t leave your computer unattended while logged into internet banking
  • Don’t be a mule: Mule recruitment is an attempt to convince someone to receive or transfer stolen funds through their bank or credit union account to criminals. This activity is a criminal offence and usually advertised on job-seeking websites, disguised as employment and offers a monetary reward.

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