Tips to protect yourself online

Protect yourself when using internet banking:

Do's

Always type www.tmbank.com.au into the address bar of your web browser to access Teachers Mutual Bank’s website and internet banking
Apply for a free security token or register for SMS security.
Ensure you have security software installed on your computer including anti-virus, anti-spyware, anti-spam and firewall products. It is important to ensure that they are regularly updated
Delete spam email and don’t open email attachments from unknown sources.
Keep your operating system up-to-date, ensure automatic updates are switched on and updates are installed when they are available
Change your access code regularly
Regularly check your transaction history or statement for any unusual or suspicious transactions
Look for the closed padlock symbol displayed in the bottom right hand corner of most browsers to ensure your session is secure.
Vary the daily transaction limit on your account to meet your daily transaction needs.
Disable the option on your web browser to automatically remember user names and access codes.
Choose a reputable internet service provider to provide your internet access
Contact us immediately if you suspect any fraudulent activity

Don’t access or undertake financial transactions via emails which include hyperlinks, active or otherwise, to our website or other websites
Never provide your personal banking information over the internet or phone, if prompted to by an email or website
Do not share your access code with anyone including family members or our staff
Don’t write your access code down or record it on your computer or mobile phone
Never open attachments or click links in emails if you are not certain of the origin and identity of the sender
Avoid using public computers such as those in internet cafés or libraries to access internet banking
Don’t leave your computer unattended while logged into internet banking
Don’t be a mule: Mule recruitment is an attempt to convince someone to receive or transfer stolen funds through their bank or credit union account to criminals. This activity is a criminal offence and usually advertised on job-seeking websites, disguised as employment and offers a monetary reward.