Home > Security > Frequently asked questions - SMS security

What is SMS security?
What is a one time password?
Do I have to use SMS security?
Who can request SMS security?
How do I request SMS security?
If I have a security token, can I also use SMS security?
Once registered do I need to use SMS security each time I log into internet banking?
How much does SMS security cost?
Can I use SMS security anywhere in Australia and overseas?
How long does it take for me to receive my SMS security one time password?
How do I update my new mobile phone number that is registered for SMS security?
Can I use the same mobile phone number on two different internet banking logins?


What is SMS security?

SMS security is a free service available to all members with a mobile phone. It provides an extra layer of security when logging into internet banking by generating a one time password sent to your mobile phone.


What is a one time password?

A one time password is a 6-digit number sent to your pre-registered mobile phone. This number is used to log into internet banking. A different password is generated each time you log into internet banking.


Do I have to use SMS security?

From 23rd September 2013, all new memberships are automatically registered for internet and mobile banking and registered to receive a one-time password sent as an SMS to the mobile phone number linked to your account. Members who do not have a mobile phone linked to their account must have a security token.

Who can request SMS security?

All members who are registered for internet banking.


How do I request SMS security?

SMS security can be requested through internet banking. Go to the ‘Other’ menu, then ‘Security Options’, and follow the instructions. 


If I have a security token, can I also use SMS security?

Yes, you can be registered for both SMS security and a security token. Each time you log into internet banking, you will be given an option of which method you would like to use to generate your one time password.


Once registered do I need to use SMS security each time I log into internet banking?

Yes. A one time password from either a security token or mobile phone (SMS) will be required every time you log into internet banking.


How much does SMS security cost?

SMS security is free for members, however, you should confirm the details of your particular phone contract with your mobile phone service provider.


Can I use SMS security anywhere in Australia and overseas?

SMS security is available anywhere that you can receive a standard text message to an Australian mobile phone number. For overseas use, Teachers Mutual Bank does not have any additional charges. For details on receiving SMS while overseas and whether you will incur any additional charges, please contact your mobile phone service provider.


How long does it take for me to receive my SMS security one time password?

You should receive an SMS within 20 seconds. If you have not received your SMS one time password in this time, log into internet banking again to generate a new one time password. Delays may be experienced during periods of high usage.


How do I update my new mobile phone number that is registered for SMS security?

To change your SMS security mobile phone number, please contact us.


Can I use the same mobile phone number on two different internet banking logins?

Yes.

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