Lost or stolen cards

How do I report a lost or stolen card?

Within Australia

For all Teachers Mutual Bank cards call 24/7 toll free 1800 648 027.

Outside Australia

For rediCARDs call +61 2 8299 9101, 24/7.

For Visa cards visit Visa Global Customer Assistance.

If the country you are located in is not listed, or if you experience any difficulties with the above toll-free numbers, you can place a collect call through your local operator to +1 303 967 1090 for assistance.

How do I dispute an incorrect transaction on my account?

If you wish to dispute an item appearing on your statement, please call us on 13 12 21 8am to 7pm, weekdays or 9am to 3pm, Saturday.

Am I protected when I purchase online?

Verified by Visa gives you added peace of mind when using your Visa card online. It offers you protection against the unauthorised use of your card when shopping online at participating Verified by Visa merchants. All Visa cards are automatically protected.