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Stay alert

Be cautious when strangers offer to help you at the ATM, even if your card is stuck or you are experiencing difficulty with the transaction. Avoid ATMs which have messages or signs fixed to them indicating that the screen directions have been changed, especially if the message is posted over the card reader. Banks and other ATM owners will not put up messages directing you to specific ATMs, nor would they direct you to use an ATM which has been altered.

Memorise your PIN

Do not write your PIN down or keep it in your wallet or purse and do not give it to anyone. If you think it may have been compromised, please contact us immediately.

Change your PIN

Whether you want to reduce the number of PINs you have to remember or change your PIN for security reasons, it is easy to do at a rediATM. Learn how you can change your PIN at rediATMs.

Put your card and cash away

After completing your transaction, secure your card and cash immediately before exiting the ATM area.

Treat your card like cash

Always protect your card by keeping it in a safe place. If your card is lost or stolen, contact us immediately.

Protect your details

When entering your PIN, shield the ATM keypad with your hand or body. Keep your transaction record so you can compare it to your monthly statement.

Report suspicious behaviour

Report all crimes immediately to law enforcement officials, ATM owners and Teachers Mutual Bank.

Request emergency assistance

If you need emergency assistance, call 000.

Overseas ATMs

Always use ATMs in busy areas. Stay alert and do not accept assistance from anyone. Remember to remove your card from the machine.

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